We have used the long stay car park 3 times in last year. Our comments follow. 1) upon arrival in all visits, the car park was extremely full meaning we had to search blindly for a parking space. This causes anxiety and also worry about checking checking in time. Solution: when booking, the confirmation should allocate a space with unique ID. 2) there are inadequate number of bus shuttles. We have used one out of our six opportunities, and fortunately, only encountered the rain once. Solution: a more reliable and frequent service is required, particularly late night / early morning. 3) on last visit the car park was full to the brim and we were pushed to the perimeter of the car park, which is a disused area with uneven surface wholly unsuitable for pulling suitcases. This would be a great concern for elderly or unhealthy. Solution: do not overbook car park or resurface the whole area.