My wife and I were disappointed at the system for collecting passengers from the Long Stay Car Park Bus Stand 13. At 04:00 on a wet & cold morning the bus passed the stand twice full, on the third time around the bus was again full but after appealing to the driver he condescended to let us on. Is there not a system that allows the driver to alter the route so that he can collect passengers that appear to have waited along time and are becoming increasingly agitated that they may have problems with being late checking in. After my holiday the return journey was very satisfactory.