I arrived back from holiday to find my car damaged - a mark down the drivers side, which was not there when we dropped the car off. Records had been altered - ie scratch had been added after the condition card had been signed. Your staff have denied damaging the car and I have little response in trying to contact them or they me. I have waited for contact from your staff for over two weeks but have had no satisfactory reply. You leave me no choice but to take the matter further. I have prepared communication to: Northumberland Police, The Airport Authoriy, The Journal, Northern Echo and your Complaints Department copied to your Managing Director . Solicitors will be contacting you in due course. I am the first to recognise accidents happen, the cavalier way you have dealt with matter beggars believe. Doug Woodford-Brown