Meet and Greet Service, Newcastle Airport - booking reference SQD74
I am writing with regards to the above 'service' which I bought as part of a recent holiday to Spain. Farcical is not strong enough to describe it - we were neither met nor welcomed when we dropped our car off. We simply had to dump it in amongst a queue of other cars, walk to a portable cabin and drop our keys off to a guy who quite literally could not speak English. He garbled something and asked me to sign a small slip of paper - I was neither offered T&Cs nor a copy of the paper I had signed - which presumably attempts to absolve Newcastle Airport and/or their subcontractor of any blame should damage occur to our car. I had to chuckle when I read the instructions which accompanied my booking confirmations - "Upon arrival into Fast Track Car Park, turn immediately right and park at the meeting point, next to the pedestrian ramp, where our chauffeur will be waiting to meet you". Absolute nonsense and actually out and out lies.
8 years ago
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