Shuttle bus takes ages, partiuclarly for early flights. Waited for over 15 minutes before the bus finally arrrived - its not exactly a huge area so I'm perplexed as to where it had been, probably along with the 40 or so other users in the queue. Staff seemed surpsrised that there were so many people, as if aircraft had suddenly decided to depart that day, at that time. ANPR barrier system works randomly, sometimes lets cars through, sometimes not. A Police van and the shuttle bus were stuck trying to escape when I was leaving the site. There are three exit lanes, invariably the staff use lane 3 as a more-convenient-than-a-car-park area in which to dump their unused shttle busses / personal cars / old trolleys. Overall, expensive and shoddily run.