I purchase an extra item from the website that allowed me to go into the drop off carpark for ten mins to drop mff my family, but when I came to leave the drop-off carpark I was expected to pay again for the carparking. When I tried to tell the operative I was told by them no such option existed and that I was lying. I latter showed the operative the item on my website bill and he apologised and said he would be contacting me after my holiday with an explanation and to refund of my extra spend. I have had no contact from Newcastle Airport., hence the "Very poor" feedback.