As a foreign holiday organisation (Netherlands) we bring the coach on the ferry and pick up passengers from NCL. It is for us a complicated and difficult procedure to do this: - why make a reservation and payment beforehand? This means for us trying to understand what is said over the phone, which seems to be coming from the moon. Then spell a long creditcard number, and spell a (Dutch) email address because over the phone it is impossible to understand the given code. Very upsetting and frustating indeed. - Why for heavens sake pay for just picking up or dropping off passengers. I live near Schiphol Airport in Amsterdam, and coaches can just do this without any payment or reservation.