Entrying the Airport Long Term Car Park there were no problems. However there are a couple of points which I would like to make in order for you to make improvements to your service. We waited at the shuttle bus stop for around 20-30 minutes during which time one bus came round but we could not get on it as the bus driver indicated that it was full - although it did not look to be. Ultimately we ended up walking to the departure terminal building as no bus looked likely to pick us up in time for us to be at the terminal building. On returning to the UK we had issues getting out of the car park with the ticket which had been issued on entrying the park - luckily for us there were airport maintenance men just behind us in their van - this is unacceptable the machine should of accepted our ticket and let us out immediately after all we did pay in advance for our long term parking. So there are improvements to made particularly since your customers whether they park their vehicles for short term or long term stays pay substantially for the stay.