I sent this email the day after I returned from holiday. I have yet to receive a reply despite being assured by the man in the parking office I would get one if I sent my complaint to this email address. Terrible customer service. Dear Sir/Madam, I am writing to complain about the attitude and customer service of one of your bus drivers. He was driving the number three bus on 30th August between 12-30 and 1pm, and he had a dark beard and blue eyes. My wife and I had just returned after two weeks in South Africa, where everyone we encountered treated us with courtesy and respect. It was a real shame that when we returned to our home city we experienced the opposite. We had parked the car near to bus stop twelve and expected the bus to take us there. At no point was it suggested either by the driver or any signs that not all stops would be visited. The bus made its way around the route and then failed to turn off to the car park where this stop was. We shouted out to the driver as soon as he drove past the turn that we were parked by bus stop twelve. He stopped and said he had called out if anyone wanted any stops. I told him we had not heard his call as we were near the rear of the bus, we had the engine noise to contend with. He didn't apologise or explain why he did not drive the full route which we expected, but said in a very aggressive manner 'I called out and you can either stay on the bus and go back to the terminal or you can get out'. His tone very much suggested that he wanted us to do the latter. My wife told him we wanted to get off as both us saw no point in going all around the route again, and we felt his tone was so aggressive and unapologetic there was no option but to get off. We collected our bags and he again said he had called out, almost accusing us of somehow being at fault . I again told him that it was not loud enough and that his customer service was as bad as his driving. Just calling out did not mean it was sufficient to let everyone know. He snorted, shut the door and drove off. At no stage did he apologise, try to make amends or state he was going to miss out any part of his route. His tone and manner was aggressive and accusatory as if we had purposely ignored him or wanted to make his life difficult. I have not received such poor quality customer service in a long time. I wonder how anyone who did not have English as a first language would have fared. We use the parking facilities at Newcastle Airport several times a year and have enjoyed the parking service so far but this was the exact opposite of what we expect. I look forward to hearing from you, Yours sincerely, James Kerr