I was extremely disappointed and surprised by the very poor service in October. Although I was very happy with the safety of my vehicle, the curtesy bus was a joke. My wife and I ended up walking from Bus stop six to the terminal after giving up, even after calling the bus, dragging all luggage behind us. When we returned from holiday, we waited along with a lot of other holiday makers for over 20 minutes, when a man ahead of us buzzed for the bus, who ever answered the phone was very rude. the bus driver was both miserable and offensive, he obviously was not enjoying his job and boy did we know it, we should have walked back, it would have been a better end to our holiday, This has never happened to us previously and hopefully this was just a one off.