I telephoned the operator and booked our two family cars onto the short stay car park for one week. On our return one car was able to exit whilst the other was not. On pressing the help button the officer informed me that the car was only booked in for one day and that I should go back to the pay machine and settle the outstanding amount. I declined and went to the control office to explain that I had booked two cars using the same flight details, and paid the same amount for each car, and that it must be an administration error. Eventually he realized that I was correct and allowed me to exit but the delay caused me to be late for a family function I was supposed to attend - the very reason I did not book the long stay as I did not have time to wait for the transfer bus. The next day when washing my car I found a dent in my door caused by someone opening their door onto mine which I knew had happened at the airport because I had also washed the car the day before the holiday. Very unhappy!