Upgraded to meet and greet as returning late at night and car not there on return.
Despite giving flight number and eta it had been put down for return some 14 hours later.
Staff did get car but had to wait 20 mins which makes a mockery of meet and greet.
Neither member of staff apologised and gave the impression that this happens on a regular basis. Customer care skills non existent and service I paid for was not provided.
A waste of money compounded by staff who gave the impression of not caring.
7 years ago
Newcastle Airport has a
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