In my experience the thing that always lets Newcastle airport down is baggage handling. On the day of departure of our holiday this year the belts had broken down resulting in massive queues at check in, itook so long to get checked in that we didn't have time to have breakfast, not a good start to our holiday! On return again baggage handling spoiled things, the bags from our flight did not appear on the carousel, the information boards for which carousel related to which flight were incorrect, the staff in the baggage reclaim didn't know what was going on and offered no help or explanation they appeared bewildered and ineffective leaving passengers to organise things.I have traveled many many times through Newcastle on business and on many holidays over the years and invariably baggage handling issues cause delays and frustrations.I have not experienced this to the same degree at other UK Airports or airports abroad, I Suspect that there is a long standing issue with either the infrastructure of the baggage handling system or that there is a clear leadership and/or training issue prevelant in baggage handling.That said, my experience of Newcastle other than the above is favourable. .