Dear Sirs, Despite reservation, when I tried to get out of the carpark on the 27th of July my reservation was not recognised. Even when contacting the guard and mentioning my reservation code, he could not find it. It was only after I got out of the car, went over to the guard and showed him the reservation confirmation sent by you he was prepared to open the gate. Then I sent you an email to onsiteparking@newcastleairport-parking.co.uk about this the next day and until now did not receive a response. The purpose for me to book in advance is to have a cost advantage(as you claim on your website, I saw is exactly 6 pence for the period) and comfort. Both were not met in this case which is a pity. Can you create some more price advantage for parkers booking online and please make your system more robust and be more responsive Thank you. Chris van Schagen schagen@ppg.com Durham