Easy to park, easy to speak to operators before and after booking, very pleasant staff. Only problem I had was my ticket wasn't recognised at the barrier and I had to speak to a very busy operator who was taking calls from other disgruntled customers who had the same problem as myself. Gremlins may have just been at work that day, but I suspect not, as it did advise that if the ticket didn't work at the barrier. get in touch with an operator. Not the best thing to have to do when there's a queue of people behind, thinking you're an inept individual who's probably inserted his card in the wrong way round or something daft like that.