I reserved a parking space with yourselves Ref CCRL0 . I upgraded at extra charge and we were under the impressions that your driver met us with the car and keys. It was bucketing down with rain and we got soaked on our return, waiting for the car to be brought to us as suggested in the 'extras' booking. Very disappointed as our party had to walk to the parking area, in the pouring rain. On enquiring what had happened, we were told you no longer offer tis particular service. If you knew , why did your administration take the 'exras' money from me. VERY MISLEADING I HAVE SENT A COMPAINT IN BUT AS YET OT HEARD ANYTHING.