Parking was prepaid. on arrival gate does not open automatically - numberplate not recognised. Had to press button and talk to staff, who answer after significant delay on leaving signage indicates you have to do something with ticket at some location in the terminal, but you're only advised by signage as you exit the car park. Had to call staff to find out what to do as signage is not helpful expectation is that number plate recognition works both on entry and exit, and signage matches what has to be done Who ever organises your signage and IT for parking should be shot, since niether is effective I will go back to using taxi for the next 12 months - I use the airport for business travel twice a month at least, all I want to do is arrive and leave easily. I take about 8 flights every week,from a variety of airports, I am very aware of how airports work. Newcastle airport remains in the bottom of the league for customer service, third last with Manchester at the bottom, and Heathrow second from bottom. Try benchmarking against, ORD, DFW, DUS, AMS, CLE, PIT, CAN where things work Newcastle