Arrive 05.30am after a long haul flight, tired, then stand for an hour to pick up your luggage, this has been my experience on a number of trips through Newcastle. They only have the two carousels, but seem unable to get luggage from a plane to the carousel without long delays. My wife and I are in our seventies and now have to get our luggage to the long stay car park, we get into the courtesy bus kiosk, still dark, no sign of anyone, after searching around found a small notice in a corner inside the kiosk, saying it was no longer in use. Using the kiosk intercom a very un sympathetic lady told us due to road works we would have to go across the other side of the road works, upon my suggestion that a large notice outside the kiosk would help, she hung up. Finally dragging our cases onto a courtesy bus, we had to get off at stop 16 by which time the bus had filled at all the other stops, meaning many passengers had to unload their cases off and help us to get ours off at our stop, chaos! You have extended the car parking area but do not appear to have expanded the services to support it? We are regular holiday travellers, three times this year, using Newcastle airport over last few years, while previously we had always gone via Manchester airport. We are now looking at going back to Manchester airport, which while involving an overnight stay in a hotel ( includes car park for two weeks), the cost matches your parking charges, but the hassle is minimal. It is very hard to see Newcastle airport as a real international airport, you still have a long way to go.