I had pre booked, I couldn't get through the barrier to enter(?), then was directed to zone J by one of your employees, on return the transit bus driver says zone J is closed! He did drop me at a stop near the office vis nearer the terminal than my car. I then had to drag my suitcase through the snow to my car which was full of cars....closed? Then trying to exit was the normal problem of the video system not working. It's a pity, because the facility and (in theory) the video system is fantastic and should be a jewel in the Airport complex. However I will continue to use the system, in the hope that it gets better. I am repeatedly asked for my review, which I supply, never get any feedback and it doesn't seem to improve