Collected car on 1st of march...day of blizzards and heavy snow in the uk.....Back light was broken...car was completely covered with snow...there was nothing to clear the snow...has to clear with hands...could barely see the car....ofdsite back door and tailgate left opened and thus battery drained...complaint about it two days later when was able to see the car completely....gkt repky from Newcastle airport parking that there was nothing of the sort known to them...and I should have informed within 72 hours...I emailed them that I have informed within 48 hrs and not 72...did not receive any reply nack again...