I dropped my car off to the staff at the meet and greet service on the 10th of July and picked up on my return on the 17th of July. Upon collection of my car I noticed damage to my car on front door passenger side I reported this to the staff on duty who informed me that it would take fourteen days to investigate. I have no acknowledgement or response to my complaint after eleven days and I also have not had a response to a email I sent after seven days asking for an update on how their investigations are going. Really disappointed as I paid extra for meet and greet service and feel the customer service is very poor and unprofessional.