We've used this service a few times without any problems but this time it was a but different. We arrived at 6.30am and waited at the bus stop for 15 minutes and no bus came. We started to walk thinking we could pull bus over if we passed one but got all the way to the airport without any bus passing us at all. With 2 cases and 4 hand luggage 2 adults and 2 young children in the cold wasn't ideal! Upon our return we landed at 12.00am after being delayed due to having to stop at gatwick to refuel we were hoping there would be a bus waiting. However there wasn't. Again we waited a short while but no bus cane so we headed back to the car park on foot and got all the way back to the car park without any bus passing us at all. I know it isn't a huge walk but it was a good 10 minutes to our car and like I say in the freezing cold with two young children and all our luggage I was disappointed!