The premium meet and greet parking is excellent the staff both on greeting and returning were personable and first class they were professional and the service was seamless and first rate. We will use again many thanks. The staff in the Aspire Lounge+ were excellent. Security going out excellent. Boarder control coming back very poor, the electronic passport control too slow staff sat watching not keeping the Queues moving when raised with the Jet2 rep she said they were not allowed to use their initiative and needed permission from managers, which seemed ridiculous when they are supposed to keep the country safe. I would have thought initiative was vital to their role. We were told to complain to boarder control but feel it is the job of Airport managers, and Jet2 to complain as I am sure you meet regularly to monitor the quality of this service and currently it is letting the Airport down. This was our only concern everything else was very good and affects the overall rating.