Overall, Newcastle Parking works well, with easy online booking, good staff (when you need to speak with them, which isn't often because of the online experience) and easy access to the airport itself. Disappointingly, however, comments from a previous review have clearly fallen on deaf ears. It has galled me every time since then to arrive and see the car parks to my left and my right out of use. In the past six or seven years I think I have parked in each one time apiece only. Even more irritating is to see the two cars parks ahead of me at the roundabout not just empty, but completely out of commission. Last time I mentioned that I was told they were being repaved - is that being repaved with good intentions? Because I sure haven't seen any sign of that in the past couple of years. What gives? It makes no sense to me to make your customers walk further than necessary (by choice I don't take the bus but in any case find its operation intermittent), and it's about time that they were put back into use, to our obvious benefit. David Tremayne