standards have slipped from previous. We have used the serviced twice this year - in Feb and May and both times have had to give up waiting for the bus as we were going to be too late for our flight - first time we set off walking and a mini bus full of staff happened to stop and pick ups up - despite us standing at the bus stop and ringing but no sign - this time we stood for 10/15 minutes having run as soon as we got to the bus stop - were told he was circulating - but by the time we had walked to the terminal we saw him just setting off - not sure whether its cost cutting or just poor service but there has been a definite decline - the service used to be fantastic just a few minutes wait and there was the bus - but it doesn't seem to happen now - disappointing especially given the first time we had a toddler and three suit cases to struggle with prior to a 26 hour long haul flight - could have done with a better less stressful start. This time it ended with the gate staff being rude to us for being late when it was because we had been left stood at a bus stop!