Recently I've been thinking about that time I clicked on a checkbox that said "Free Item" and how it was used against me to withhold $55 from a product refund. This is when Google was giving every retailer a ton of these Alexa clones (Echo) out for free with other orders. Well, it's free, why not, right? Problem was, I never received the product I ordered. I got the Alexa clone I didn't really care about, but not the original item. So I had to get a refund, but they took off $55 for the Echo! To this day, Newegg has failed to send me a refund for the money they are currently withholding from me. There was no disclaimer stating that I would be held liable for a "FREE" item for $55. They gave me credit which I didn't bother using, I don't expect my next order to arrive, let alone come without hidden customer liabilities. I spent hours on chats when it happened but never got my money, so I eventually gave up. I just wanted to repost my story for anyone thinking of buying from Newegg: don't!