Like many others, what I used to expect from Newegg has changed. Customer service is abysmal, and availability is a gamble for many of the in-demand parts. The last straw for me was recent order for $3,500. worth of parts. Their website is awesome, tools and resources are awesome, selection and configuration options are top notch, which is why after building my new machine I was willing to try again. I placed the order. Promptly got the confirmation, packing info. then UPS shipping info. The problem is that my order was picked up by the carrier, and has been sitting in the same facility for over a week now. In the mean time, we're a week past Newegg's estimated delivery date. I've checked daily for updates on the carriers tool, and until today, they never had a delivery date. Now it's estimated by the carrier to be another week plus out. It seems arbitrary, and perhaps part of the shipping hustle, that the carrier can just sit on the merchandise because the shipping premium wasn't paid. It also feels like Newegg intentionally misled a customer by estimating a date that turns out was 11 days earlier than what the carrier published. Either that, or the package was lost, then re-identified. Either way, I no longer trust Newegg. The chat bot isn't super helpful, and the call center is no more informed, nor capable than the bot. I priced the same items out on Amazon, side-by-side before ordering, and they were within $100. for the same config. I thought Newegg had earned the business because of the builder /power estimator, compatibility tools. I was wrong. Happy to use Newegg for the build tools, but will absolutely order from Amazon next time. My new machine would have already been up and running by now had I done that.