I had been a Newegg customer for at least a decade or more without issue. One day I found that there were a bunch of charges on my account that weren't mine. Mostly someone hacked either Newegg or PayPal and those charges starting happening, I notified both companies, PayPal handle the issue very professionally, refunded my money and we moved on. However Newegg, took a different approach, they immediately closed my account and refused to allow me to purchase anything. I ended up speaking with the head of customer service at Newegg corporate who after some investigation came back and said that whenever I had a new physical address and a new bank and credit card I could open a new account. My husband and I moved to a new home two months ago and I needed a few things so I went to Newegg and opened an new account with a new email addy, new address, new bank, and new credit card. I opened the account without issue and ordered a new AV receiver. Two days later I get an email saying my account was blocked and they canceled the receiver order, but kept the money for an extended warranty I bought with the receiver. To this day Newegg has never spoken to me about why they did what they did, even though I was clearly not at fault. As long as there are credit cards some people will always find a way to steal your information. That being said, a person with a 780 Fico score shouldn't be denied purchasing from a company when the company your buying from gets hacked. Yet that's exactly what Newegg did. The little I've been able to talk with anyone they all agree that something was wrong and wanted to get my account open, but in the end someone always sabotages their efforts. All I can say is that Newegg is a disgustingly run organization that arbitrarily just shuts people off with no explanation. I find them to be very ignorant of how to treat customers and how to actually talk to a customer. They never do either. My purpose in writing this isn't to get Newegg to change because clearly they don't have that capability, I just felt someone had to expose how they treat customers when they clearly are at fault. I've never had a bill from them that wasn't paid in full immediately, nor have I ever returned things unless they were actually bad, this isn't about me or my buying, this is about a CHINESE company that thinks they are still operating in China and they can do anything they want without consequences, this review is part of the consequences of treating a good customer badly and then refusing to even speak with them.