I paid $97.99 for a 14-stem Berry Crush Lily Bouquet and an additional $16.99 for a teddy bear, and I was very disappointed with what was delivered. • The bouquet was much smaller, had fewer flowers than promised, and looked nothing like the photo advertised. • The flowers arrived completely closed, which was never specified at the time of purchase. • I did order a teddy bear (for an additional $16.99), but I received a completely different one than the one I selected on the website. When I contacted the company, they declined to resolve the issue, citing a “substitution policy.” Unfortunately, the product I received was not of the same quality or presentation as what I paid for. This was meant to be a birthday gift, and it was truly disappointing to deliver something that looked so different from what was advertised.