We were scammed, but we managed to get our money back.. We pursuaded our bank we were charged for services not rendered and we were not provided a service they promised. Eventhough we paid by our debit card, we managed to get our bank to make a CHARGEBACK. They basically retrieved the money paid to them and refunded us directly. We were also about to take them to small claims court. Citizen's Advice told us we would win they case though the courts as Next Step Beauty are pretty well known. Just persevere. They are hoping you would give up. If they lose, they will have to pay court costs. The terms and conditions on their "CONTRACT" will not stand up to the court scrutiny.