I ordered my hay from this company as my previous supplier hay quality declined rapidly. Brown and lots dust. My beautiful rabbit peanut stopped eating hay. He was at the vets so many times. He was so poorly. So decided to do a bit of extra research on different hay. I came across nibble and gnaw, at first i thought they were too expensive, but i was desperate. I ordered the hay, second cut. Unfortunately peanut still wasn't eating the hay, was still unwell. Peanut was on lots meds. I reached out to this company. And to my surprise they listened. They sent me out some other hay that peanut might like. He's still off hay, but he's actually nibbling on gnaw hay they sent. So thought I'd give him his old hay to do a test, he actually prefers nibble and gnaw. He hadn't got his full appetite back yet. I'm praying peanut has a full recovery very soon. Thank you to nibble and gnaw for listening. 💯 Will keep buying.