I ordered a pair of shoes with Nike.com and the experience has been really 'meh'. 1. The order tracking was unreliable: information on the order page was not updated, the email notification "order shipped" 𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎 𝐍𝐈𝐊𝐄 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝟎 𝟓𝟎𝟒𝟎 𝐍𝐈𝐊𝐄 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 +𝟏 𝟖𝐎𝟓 𝟒𝟏𝐎 𝟓𝐎𝟒𝟎 was sent after the order was delivered, and I did not receive "delivered order" notification in time to ensure I could pick up the package so it wouldn't be stolen. 2. The support team was not able to provide more details on the order than the non-fuctional order page; I would not blame this on a support specialist as I think they might not have the needed information. However, overall it was a disappointing experience. 3. Support chat is bugged: I was in the middle of the chat with a customer support specialist; they told me something like "please wait a minute, I'll get back to you" and the chat was closed due to me being inactive. 4. Shipping is very slow - I was expected much speedier delive