“Bought trainers on 20th December. Delivery stated would arrive on 22nd. Its now 23rd and according to the tracking they haven't been collected by the courier yet. I don't have the means to go out and buy another pair for my grandsons Christmas present so have no idea what to do. Customer support promised me they would arrive in time. So basically he just lied to me . Absolutely abysmal service and as made me feel terrible that a gift I promised he won't get. They had no problem taking my money but provided nothing. I doubt a giant company like them could give a sh#t about what they've done though”
“My son LOVES him some Nikes. Waiting patiently online 950 am and then 10 am hits and in a matter of 20 seconds Kobe’s are gone. My payment for purchase was pending and pending and pending then pops up you don’t get them. WTH. So all these other shoes companies get first buy and now I had to pay twice the price for them. As a single mom my son will be changing his taste in Nike to another brand. Literally when the button on SNKRS went to purchase I hit the button and still didn’t get them. I’m really disappointed in what I had to pay for these shoes. I should have three pairs for what I had to pay for. I’m sure Nike is sitting big and happy $$$$$$$$”
“They support the illegal occupation of Palestine with their profits , and the genocide of 25000 innocent men women and children, have left 25000 orphans , hundreds of life changing amputations and 2 million people displaced and witholdimg water food and medical aid which is a war crime”
“I'm so glad I bought these shoes! They are the most comfortable shoes I've ever worn. I wore them for a long day of walking around the city and my feet never hurt. They also looked great. I would highly recommend these shoes to anyone.”
“Brilliant company always put customers first , great products good quality great design specially for tall people, they don’t just have clothes for sport but also for every day activities so comfortable so so so much better than adidas, and a brilliant customer service”
“I am so disappointed of Nike . The Customer service is getting worst and worst ! I bought a pair of dunk low , their courier EVri stole my parcel. Nike decided to give me a 15% « compensation « discount that I can’t even use on this order again. This is not the first time
That EVri steal or deliver me a parcel that is damaged.This is ridiculous, nike does nothing! I write everywhere so that people will know how they are !”
“Buying on line a pair of shoes was the worst mystake , I was charged for items that were out of stock and when I got my money back as online credit and tried to use it , I was charged the full amount again .
Customer service horrible they just adviced me to go ahead and use my card again although they admitted that there was technical issue from the site .”
“Nike is absolutely trash and they should be ashamed of how they conduct business. This is the second time I have ordered shoes and clothes and not even half my order shows up. I ordered 4 pairs of shoes, 2 shirts, 2 sweatshirts, shorts and sweatpants. And 3 things came....everything has been out of stock but yet the website continues to let you order??? It's been over a month!!! Then you call in and they say we'll we are out of stock would you like a refund well what else would I like you to do with my money?? I literally hope this company goes out of business”
“Hi I had a terrible experience today I went for shopping in west London Shepherd’s Bush Nike store , bad customer service by Laura and seem she was the store manager . I went with my family to buy some new shoes she was treble zero communication not happy face . I hope Nike company supervises . She make people feel bad experience instead of having happy times in Nike store . Unfortunately I have to give 1 star customer service at the time :(”
“Tried to deliver to wrong address left a pick up card at wrong address my neighbour from across road. when I contacted Nike they had no clue contacted Evri they had no clue what had happened or why my parcel was left 5miles away at a shop from my address they told me a investigation would take place with them selves and Nike and I have to pick up my item or start a return. So I started a return with Nike then my neighbour goes and picks up my parcel a few days later thinking it’s his having no name or address on card when he saw my name on parcel he was very angry driving so far out the way realising it’s not even his parcel there was no name no address on card. Nike and Evri again didn’t know what’s going on or where the parcel has gone or how somebody could pick it up with out being me. Nike is the worst company I have ever dealt with customer service is really poor no help not a clue how to deal with situation on top very rude asked 5 times for someone to contact me no response every time all I got told where lies about call back from a manager today every time which never happened till this day Evri and Nike as bad as each other both clueless of what was going on or happened it has been over a month never heard anything from Nike still Never buying Nike again for me or my kids”
“On May 9th I went to the Nike Outlet at the Orlando Premium Outlet. Bri was the sales Rep that assisted me with my purchase. I was looking for a pair of sneakers for my husband, for our Anniversary and Bri helped me through the process, Bri even helped me get the Nike App and create an Account. Bri was awesome, she’s what a true customer service Rep represents! We need more like her! Thank you Bri for you help that day.. Regards, Carmen ✋”
