“Excellent salesperson at Nike Yorkdale
Veron is his name
Expert in running shoes in selecting the quality purpose style based on the need
He knew exactly what I wanted and needed
Explained the choices and spent a long time helping me out choose the right shoe
Thank u !!! We need more people like this young man :)”
“am extremely disappointed with my experience.
I purchased a pair of shoes on 11 October, and when I received them, I noticed scratches around the shoes. I contacted customer service the following morning and was told that I would receive a response within 24–48 hours. However, a week has passed, and my issue is still unresolved.
I purchased shoes from a well-known brand and expected a much better level of customer service. I bought these shoes because I needed them, and instead of enjoying my purchase, I have been left waiting for a solution with no proper update.
Based on my experience, I would encourage anyone considering buying shoes online from this store to think twice. The way a company handles problems after a purchase is just as important as the product itself.”
“purchased the Nike Shox TL trainers on 8 February 2026 for £139.49, and by September 2026, after only a few months of use, the sole and cushioning had broken apart, leaving the shoes unusable. For a pair of trainers at this price, I expected much better quality and durability.
What is even more disappointing than the poor quality is Nike’s lack of customer care. I contacted Nike to explain the problem, but they refused to assist me, despite their advertised two-year manufacturer’s warranty for footwear with material or workmanship defects.
I find it unacceptable to spend nearly £140 on trainers that break within a few months and then be left without a satisfactory solution. I expected better quality, but I am even more disappointed by the lack of support when something goes wrong.
Based on my experience, I am very disappointed with both the product and Nike’s customer service. I would think twice before purchasing from Nike again.”
“You make great products, I was a loyal customer for 26 years. When you started using the profits from my purchases to reshaped politics you lost me 100%. Should have stayed in your lane.”
“"A deeply frustrating and unacceptable experience! I placed an order during the 50% discount promotion, and the full amount was immediately deducted from my account. After waiting, I accidentally found out from the app that 'this order will not be fulfilled' with zero prior notice, and my money has not been refunded yet! Customer service was completely unhelpful and showed zero accountability. I had to file a formal complaint under number [20077549] and I am waiting for a resolution within 24 hours, otherwise, I will escalate this matter to consumer protection authorities. I expect an immediate resolution and refund!"”
“Ordered 7 shoes from Nike Italy official website worth 685€.
Only 5 arrived, and most were wrong size, wrong color, defective, and incorrect models.
Returned all 5 items exactly as instructed.
Nike refunded only 1 item and kept the remaining 685€ issue unresolved.
Warehouse clearly received the return package, but customer was left without products and without money.
Very disappointing experience from Nike Italy.”
“I had no idea the difference genuine guidance could bring until I connected with Mrs. Melissa Gilbert. Their care, expertise, and focus transformed my fear into steady trust. They truly exceeded all my expectations.”
“I was given 2 right shoes size 3/ 3.5 youth soccer shoes. I know it was past the 60 days but there is nothing they can do although it is there mistake. I understand if I could use the shoes but I have 2 right shoes. Then I was told they could return it sent a label then they denied the return and said sorry it’s our policy nothing we can do.”
“Vous revendiquez de bons produits, très chers, mais au niveau du service client et du transport vous êtes très mauvais. Plus de 10 jours pour recevoir une commande (qui n’est à ce jour toujours pas arrivée), votre service client n’est d’aucune aide, c’est tellement frustrant. Vous vendez des articles dispendieux mais faites affaires avec des compagnies de transport cheap et embauchez des employés qui ne savent même pas écrire une phrase par eux mêmes. Le client en a marre de se faire balader par des compagnies qui ne veulent que faire de la vente et ne pas avoir un service qui respecte le client.”
“Order showed as being delivered on Monday. Showed as 5 stops away and magically was marked as delivered to neighbour called Mark. Who is this Mark?! Order not received by the purchaser.
Did the chat bot and spoke to an 'Expert' and was advised to come in 48 hours and it will be resolved today. Just spent over 90 minutes on the chat bot and not resolved. Now being told 8 working days to investigate. This is not on! Now I'm going to be out of pocket as different purchase required for Christmas present whilst Nike investigate. AVOID ONLINE.”
“Will NEVER use nike online again. They take too long to " verify " purchase despite having more than enough in bank. Also use the worst courier - Royal Mail. Hate RM. Lost my business.”
“Avoid Avoid Avoid !!! ⛔️❌⛔️🤬🤬🤬
Placed an order, wasn’t delivered. Followed up 3 times with customer services, who didn’t have a clue. Finally worked out the items were in-fact out of stock (although still available on the website). Now over a week into this process with Nike. No items and still no refund. I would look to Adidas for a better shopping and customer experience.”
“I got myself Nike SuperRep for running and couldn't be happier. They are super comfy and feel great even on long distance runs. Ordered them online and the service was good, everything went smooth, zero issues.”
“I bought a pair of trainers that because of no fault of mine,just shoddy workmanship they became unwareable even though they had loads of life left in them,and was well looked after,Nike offer a garentee that isn't worth having although I didn't have a receipt I could prove by my card payment and the Nike store sending proof of me buying them still wasn't good enough to warrant the guarantee.
They know that people won't keep a 4inch square piece of paper,that was enough for them to void the garentee,and get out of repairing or replacing there shoddy workmanship,and for a company as big as Nike just goes to show there customer care,and how greedy a big company like Nike really operate.
Given the run around, answered all there questions, provided as much as I could,I will never buy a Nike product as long as I live,my advice if you want Nike,buy counterfeit it's probably made better and you will get what you pay for...
For a multi million pound business to work it's way out of a £70 pair of shoddy made trainers is truly shocking,and shows nothing but greed...”
“i bought $200 pair of nike shoes because nike's for children are overly expensive and after 2 weeks nike claims the shoe shredded apart for normal wear and tear didn't even make it to the first day of school. They said their decision are irreversible what a complete waste of money a child grows out of shoes every couple of months which is bad enough but to not last 2 weeks that's just horrible and for a company to claim that as good as their shoe is is even worst. Never buy from them again not worth my money nor the time they last.”
“I have a pair of Nike air command trainers,I bought about a year ago and there well looked after, however the air bubble in the sole has cracked and as a result made the trainers impossible to ware.
trying to deal with Nike is impossible and the Swindon store where I got them from isn't responding to me,feel ripped off as these trainers weren't cheep and should have lasted much longer,feel Nike has ripped me off,as there garentee isn't worth anything,don't want money,just a pair of trainers I can ware....
Feel ripped off”
“They have good collection, Lasingla guided me with the accurate wishlist of mine since she’s aware of all the product knowledge
Would love to visit again soon”
“My experience on nike.fr was nothing short of shameful. The delivery guy simply stole my order: he marked the package as “delivered,” but never set foot at my house (I have video surveillance as proof). This package was meant as a birthday gift for a friend. So I tried to contact their customer service: no email available, only a phone number (where no one answers) or a useless chatbot.
And then comes the height of disrespect: the agent started addressing me informally with “tu” in French (“we’ll keep you posted,” “we’ll send you an email”), as if we were lifelong buddies, while all I wanted was a solution for a stolen pair of sneakers. I told him multiple times that I’m not his buddy and to use the formal “vous,” but he didn’t care and just kept on.
His only response: “You need to wait 8 business days, we’ll contact you by email.” Seriously? This isn’t city hall for a new ID card, I just want a quick solution for an order I paid for and never received. No professionalism, no listening, and, above all, a complete lack of respect for the customer.
To top it off: the model is now out of stock on their site. So even if they finally decided to do their job, I couldn’t even get my order anymore. Well done, Nike, great management!
PS: By the way, the same delivery guy stole a pair of On Running shoes from me at exactly the same time. The difference? On Running gave me a quick and professional solution as soon as I sent them video proof that no delivery had taken place during the scheduled time slot. Absolutely nothing like Nike’s total incompetence. I’m not even surprised their stock has dropped almost 60% since 2022… Frankly, with service like this, they deserve it.
In short, nike.fr is the worst e-commerce experience of my life. No respect, no solutions, and a customer service team that addresses clients informally as if it’s normal. Avoid this site at all costs—it’s a complete disgrace.”
