“I got myself Nike SuperRep for running and couldn't be happier. They are super comfy and feel great even on long distance runs. Ordered them online and the service was good, everything went smooth, zero issues.”
“I bought a pair of trainers that because of no fault of mine,just shoddy workmanship they became unwareable even though they had loads of life left in them,and was well looked after,Nike offer a garentee that isn't worth having although I didn't have a receipt I could prove by my card payment and the Nike store sending proof of me buying them still wasn't good enough to warrant the guarantee.
They know that people won't keep a 4inch square piece of paper,that was enough for them to void the garentee,and get out of repairing or replacing there shoddy workmanship,and for a company as big as Nike just goes to show there customer care,and how greedy a big company like Nike really operate.
Given the run around, answered all there questions, provided as much as I could,I will never buy a Nike product as long as I live,my advice if you want Nike,buy counterfeit it's probably made better and you will get what you pay for...
For a multi million pound business to work it's way out of a £70 pair of shoddy made trainers is truly shocking,and shows nothing but greed...”
“i bought $200 pair of nike shoes because nike's for children are overly expensive and after 2 weeks nike claims the shoe shredded apart for normal wear and tear didn't even make it to the first day of school. They said their decision are irreversible what a complete waste of money a child grows out of shoes every couple of months which is bad enough but to not last 2 weeks that's just horrible and for a company to claim that as good as their shoe is is even worst. Never buy from them again not worth my money nor the time they last.”
“I have a pair of Nike air command trainers,I bought about a year ago and there well looked after, however the air bubble in the sole has cracked and as a result made the trainers impossible to ware.
trying to deal with Nike is impossible and the Swindon store where I got them from isn't responding to me,feel ripped off as these trainers weren't cheep and should have lasted much longer,feel Nike has ripped me off,as there garentee isn't worth anything,don't want money,just a pair of trainers I can ware....
Feel ripped off”
“They have good collection, Lasingla guided me with the accurate wishlist of mine since she’s aware of all the product knowledge
Would love to visit again soon”
“My experience on nike.fr was nothing short of shameful. The delivery guy simply stole my order: he marked the package as “delivered,” but never set foot at my house (I have video surveillance as proof). This package was meant as a birthday gift for a friend. So I tried to contact their customer service: no email available, only a phone number (where no one answers) or a useless chatbot.
And then comes the height of disrespect: the agent started addressing me informally with “tu” in French (“we’ll keep you posted,” “we’ll send you an email”), as if we were lifelong buddies, while all I wanted was a solution for a stolen pair of sneakers. I told him multiple times that I’m not his buddy and to use the formal “vous,” but he didn’t care and just kept on.
His only response: “You need to wait 8 business days, we’ll contact you by email.” Seriously? This isn’t city hall for a new ID card, I just want a quick solution for an order I paid for and never received. No professionalism, no listening, and, above all, a complete lack of respect for the customer.
To top it off: the model is now out of stock on their site. So even if they finally decided to do their job, I couldn’t even get my order anymore. Well done, Nike, great management!
PS: By the way, the same delivery guy stole a pair of On Running shoes from me at exactly the same time. The difference? On Running gave me a quick and professional solution as soon as I sent them video proof that no delivery had taken place during the scheduled time slot. Absolutely nothing like Nike’s total incompetence. I’m not even surprised their stock has dropped almost 60% since 2022… Frankly, with service like this, they deserve it.
In short, nike.fr is the worst e-commerce experience of my life. No respect, no solutions, and a customer service team that addresses clients informally as if it’s normal. Avoid this site at all costs—it’s a complete disgrace.”
“Disgusting. Order number C01510158545
Just received my Nike trainers £89:99 and they are ruined. They are creased. And putting them on the creases do not disappear. I'm going to send photos to trading standards.”
“I’ve been a loyal Nike customer for years, but this recent experience has completely shattered my trust in the brand.
I purchased a pair of Nike shoes that ended up causing a painful bruise on my ankle—a clear product issue, not a sizing or sock problem. When I reached out to Nike for support, I was met with cold, robotic responses and zero empathy. Their customer service insisted on an "inspection" process but made it clear in advance that I likely wouldn’t qualify for any compensation, even before seeing the product.
Let me be clear: I wasn’t asking for anything unreasonable—just a gift card to replace shoes that physically injured me. I even offered to destroy the shoes and send a photo, but Nike refused. The whole process felt designed to deter customers rather than help them.
This kind of treatment is unacceptable, especially from a global brand that markets itself as customer-focused and athlete-first. Nike, if you won’t stand behind your products, why should anyone stand in line to buy them?”
“I ordered some shoes Wednesday and I paid to have them delivered today. But yall use FedX. And FedX is Awful now I have to wait tell Wednesday thank you nike”
“ig Shoutout to Nike! 🙌
These shoes were hands-down the best $100 I ever spent. I’ve had them for over 15 years—maybe even longer! Honestly, I lost track because they’ve been with me through everything.
From my pre-pregnancy gym days and running routines, to daily park adventures with three kids, long pregnancy walks, and just everyday life—these shoes never let me down. Comfortable, breathable, and stylish… they truly did it all.
As a busy mom, comfort is everything, and these shoes delivered year after year. Nike, please bring this style back—I’ll buy them again in a heartbeat! 👟💯”
“I’m incredibly grateful I found FRED MERCY. They are true professionals when it comes to helping victims of investment fraud. From the beginning, their team acted swiftly and provided me with clear guidance and essential resources. Their support was instrumental in helping me recover my lost funds.
What stood out most was their transparency and professionalism. They broke down the legal process in a way I could understand, and they walked me through every step. They also assisted me in gathering all the critical documentation I needed, which made a big difference.
Thanks to FRED MERCY, I was able to reclaim my hard-earned savings. While this was a difficult experience, it taught me an important lesson: always be cautious when investing online. Do thorough research and consult with trusted professionals before making any financial commitments.”
“Terrible customer service and violation of consumer rights
I had an extremely disappointing experience with Nike.com. On April 15, 2025, I filed a complaint and returned an item from order no. C01429689223, worth €189.99. According to Czech Post tracking, Nike received the returned goods on April 17, 2025.
Despite the legal 30-day deadline for handling complaints being clearly exceeded (expired on May 17, 2025), I have received no response, no resolution, and absolutely no refund. This is a clear violation of EU consumer law and unacceptable behavior from such a large international company.
I have already had to take legal steps and contact the Czech Trade Inspection Authority to protect my consumer rights. Nike’s customer service is non-existent, and they completely ignore their legal obligations.
Think twice before ordering from Nike.com — once they have your money, you’re on your own. I will never shop here again.”
“After being a lifelong Nike customer I have to leave this 1 star review sadly.
Bought lovely pair or dunks in the sale from Nike website, writing on the back of the shoe literally falling off after 10 wears.
Sure they offer a refund but I want the same shoe, repaired or replaced, they absolutely refuse to help, offering refund only. I can’t get the same shoe at same price.
No complaints procedure nothing.
The poor quality surprised me, makes me believe the shoe is counterfeit”
“I bought some shoes and I was counting on the date they put for their arrival, but two more days have already passed and they haven't arrived, so 1- they are not responsible for the arrival date 2- they put an incorrect date just to sell, this is the second time this has happened to me... I do not recommend buying online at all.”
