Terrible customer service and violation of consumer rights I had an extremely disappointing experience with Nike.com. On April 15, 2025, I filed a complaint and returned an item from order no. C01429689223, worth €189.99. According to Czech Post tracking, Nike received the returned goods on April 17, 2025. Despite the legal 30-day deadline for handling complaints being clearly exceeded (expired on May 17, 2025), I have received no response, no resolution, and absolutely no refund. This is a clear violation of EU consumer law and unacceptable behavior from such a large international company. I have already had to take legal steps and contact the Czech Trade Inspection Authority to protect my consumer rights. Nike’s customer service is non-existent, and they completely ignore their legal obligations. Think twice before ordering from Nike.com — once they have your money, you’re on your own. I will never shop here again.