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Anonymous
My experience on nike.fr was nothing short of shameful. The delivery guy simply stole my order: he marked the package as “delivered,” but never set foot at my house (I have video surveillance as proof). This package was meant as a birthday gift for a friend. So I tried to contact their customer service: no email available, only a phone number (where no one answers) or a useless chatbot. And then comes the height of disrespect: the agent started addressing me informally with “tu” in French (“we’ll keep you posted,” “we’ll send you an email”), as if we were lifelong buddies, while all I wanted was a solution for a stolen pair of sneakers. I told him multiple times that I’m not his buddy and to use the formal “vous,” but he didn’t care and just kept on. His only response: “You need to wait 8 business days, we’ll contact you by email.” Seriously? This isn’t city hall for a new ID card, I just want a quick solution for an order I paid for and never received. No professionalism, no listening, and, above all, a complete lack of respect for the customer. To top it off: the model is now out of stock on their site. So even if they finally decided to do their job, I couldn’t even get my order anymore. Well done, Nike, great management! PS: By the way, the same delivery guy stole a pair of On Running shoes from me at exactly the same time. The difference? On Running gave me a quick and professional solution as soon as I sent them video proof that no delivery had taken place during the scheduled time slot. Absolutely nothing like Nike’s total incompetence. I’m not even surprised their stock has dropped almost 60% since 2022… Frankly, with service like this, they deserve it. In short, nike.fr is the worst e-commerce experience of my life. No respect, no solutions, and a customer service team that addresses clients informally as if it’s normal. Avoid this site at all costs—it’s a complete disgrace.
6 days ago
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Nike has a 3.3 average rating from 538 reviews