Richard
Nike does not stand behind the quality of their products and after being a customer for 25 years, I will never ever buy another Nike product again because of it. I had a pair of nike running shoes tear apart after 4 months of use. I contacted the Nike store where i purchased them and all they could say was they had a 90 day return policy and they could do nothing about the bad quality shoes that tore apart. I contacted enough Nike people until I was speaking with the Senior Customer Management rep and after 3 phone calls their best solution was to say they stand behind their 90 day policy instead of standing behind delivering a high quality product. In the best case scenario I hoped Nike would offer to exchange the shoes for a pair that were not torn apart, but they didn't think that was a reasonable request. Nike did not even think to offer even a 50%, 25%, 10%, 1% discount on a new pair of shoes. Their best suggestion was to go buy a new pair of shoes and hope the next pair don't rip apart. I am absolutely appalled at this level of service from such a reputable company. I have sold my existing stock holdings I had with Nike, and I will never purchase a single Nike item for myself or as a gift again.
4 years ago
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