How a ball can roll? We write May 1, 2020, labor day. I order a football from Nike for my grandson. His leaked. I have found a site and it says that it will be delivered between 3 and 7 working days. It is also in stock. Yoursportshop also sends me a confirmation and then I have to wait and see. On May 13 I try to reach the company by phone. Up to 4 times but don't get them. No hearing at all. Then tried again on May 14. Got in touch and things would be sorted out and I would be called back. Called yourself at the end of the afternoon. And I was told it was all laborious. The stock is said to be in Antwerp. The order was immediately passed on the first of May, but nothing had been delivered yet. They would investigate further and then I could call tomorrow for more information. May 15 called at the end of the afternoon. The delivery had not arrived from Nike and an email would be sent to Nike. They would not be available by phone. May 20 called again, because my grandson had not yet received anything. And that was strange, because I found a track and trace code from Post.nl in my mail account. Rara how is that possible? In that phone call I was told that there was still no ball delivered, that Nike delivered bad anyway, while they said that everything was on the way. When I asked where that track and trace code came from, I was told that Yoursportshop had already created it. A kind of sweetie say. They understood that I thought this was all the way it went and indicated that I could either get my money back, but I just wanted to drink that poison cup completely, or just wait. See where it would end. After May 20 comes May 27. My weekly phone call with Yoursportshop and again zero on appeal. Little to no movement. Order lists that indicate that some things are on the way but do not arrive. Nike also does not initially respond to mail and otherwise it is just waiting. I also taste a bit of fear at the shop to iron Nike against the hair, otherwise it would perhaps disadvantage the shop even more with the delivery time. So that's apparently how it works. But also good news because Nike had provided a list and the order was chipped if I say it correctly. So it will be all right then the order will be there the next day at the shop. Er… not so. It is clear that after that I have been on the phone several times at Yoursportshop. I myself had also sent an email to Nike and I had not received an answer to that either. Then I picked up the phone to see if I could get hold of Nike. And after being on hold for 15 minutes I got a call from Maud. I could still tell my name and then the connection was broken !! Euh. Was this a coincidence or incorrect use of the keys on the person I am questioning, bad connection all of a sudden or something else? So called again and indeed after being on hold for 15 minutes I got someone else on the line. I was still able to tell my name and then the connection was broken. Where have I had that before ?? This is how Nike finishes its customer contacts !! Good for achieving the targets, I guess. Finally, the ball was delivered to my grandson on June 6 and he plays with it wonderfully. And if he gets thirsty from playing, he can drink something from the water bottle that Yoursportshop has added as a courtesy. I doubt whether I will order something more often there and Nike .. Nike has suffered a heavy defeat.