Customer service was good, but the delivery service is bad. I was really excited to receive the boozy piñata for a bachelorette trip and asked for it to be delivered on a Friday in Austin, TX. They initially tried to deliver on Wednesday when we hadn't checked in to the air bnb yet. The delivery service said they would attempt to deliver on Thursday and/or Friday. Nobody came back either day and the delivery service called again on Monday attempting to deliver after we had left. I was really disappointed that the piñata never came after I had talked it up so much. However, when I emailed customer service they responded quickly and refunded me right away.