ve been a dedicated Sutherlin nissan customer for more than 12 years. Purchasing 6 different Nissans within this time I have sent all my friends and family to this dealership. My husband, my mother, and my daughter who all bought vehicles from you in the past 12 years as well as countless friends. However the most recent experience with my Nissan kicks has been a nightmare to put it kindly. I traded in my Nissan Rogue that had absolutely no issues two new tires and a new battery that was approximately three months old. I traded in my rogue regrettably due to the rising gas prices and the economic impact and which it was costing me each week.Bappi was my sales agent and on February 1st and agreement was made finally at about 8 p.m.. it was after dark when I was finally able to clean out my car later that week the employees who clean out the car after receiving it found my birth certificate and call my parents to let them know it was found. I called bappi and ask him to please hold it and I would pick it up. One week later my grandmother died and the issues with my car began the radio stopped working other than XM and Bluetooth then be front crash radar came on on a clear sunny day and every time I drive my car every day without the air being on auto I experienced the recycle air button coming on with no warning. i called Bappi and requested that he reschedule my appointment and I asked him if he could kindly pick up my car as I was stuck at work due to my accounting position we were doing audits. He said no problem Monday came no bappi he was supposed to pick it up at 12:30 and by 1 I called him and I asked him I thought you were picking up my car today. He said I'm sorry I forgot and I kindly asked him to go ahead and reschedule my appointment this happened on two other occasions for two different appointments. Finally when I had missed my third appointment that he scheduled for me I asked him to walk back to service so I can let them know that this was out of my control and was not my fault He then schedule my appointment for this past Saturday I live in LaBelle and I drove in for my appointment on Saturday only for Jimmy who I was supposed to ask for to tell me that they cannot get my car in. At this point as you can imagine I was extremely frustrated I happened to see Brandon who is there the evening of February 1st when I bought my car. I let him know about all of the issues my car was having and that they would not be able to get me in to schedule me for an appointment so he try to put me in a different car due to all the issues I was having with this one and I just purchased it. They could not make a deal because they stated they gave me $2,000 more for my rogue than what it was worth okay fine then my car needs to be fixed at that point he contacted you and you called down to service to have my car fixed thank you so much for that by the way. Then I saw bappi and I said do you have my birth certificate he went in to retrieve it and it is now gone. This is a huge issue as anyone who has access to my birth certificate now has access to all of my online accounts access to retrieve a social security card and all of my banking information as well. This is a huge issue at best. In the service center they did fix my radio is shoe however because they stated that when they hooked it up to the computer my front crash radar system did not code out at any point that it did not happen that is unacceptable it has happened on a bright sunny day comes on and states it is unable to function. Then the technician put on the work order that because I run my air on auto recycle air comes on. not once have I ever had the AC running or push the auto button on my car and the recycle air button comes on at will