Name: Nissan
Rating: 1.64

“I purchased car 13 April in. Nissan delhi patparganj showroom. He promise to fit CNG in 5 days. Now 22 days passed he is not fitted cng in my car when i call him manier times he is not receiving call. And say me wait long time. We have to complete our target so we have given y0u 5 days Please don't believe to nissan any dealer and staff words”

Helpful Report

Posted 1 week ago

“I purchased a brand-new Nissan three years ago, and it has only done 22,000 miles. Recently, the clutch failed unexpectedly. The dealership quoted me over £2,000 to replace it. When I asked them to inspect the car for a potential manufacturing fault, I was told it would cost around £160 per hour and could take up to 8 hours. The dealership, Shelbourne Motors, then refused to release my car unless I removed negative reviews I had posted about their service and pricing. I found this completely unacceptable. They also claimed the flywheel needed replacing, despite there being no evidence of any issue—this felt like an attempt to inflate the repair cost unnecessarily. I later had the car inspected by an independent mechanic, who confirmed that the clutch itself was in good condition. Instead, the clutch plate had bent out of shape due to poor installation. The car had been fully serviced by Nissan just two months prior to this incident. The most serious issue occurred when my wife was driving with our two children. While stopped at a red light, the clutch plate jammed, forcing the car into gear and pulling it forward into oncoming traffic. She managed to switch off the engine just in time to avoid a collision. This was an extremely dangerous situation and could have resulted in a serious accident. As a result, my daughter is now afraid to get back into the car. After raising the issue with Nissan UK, we were offered a £300 voucher to be used only with Nissan. This would not even cover the cost of parts, let alone labour, and does not reflect the seriousness of what happened. In my opinion, the Nissan Qashqai raises serious safety concerns and should be properly investigated. This experience has been extremely distressing for my family, and our dealings with both Nissan and their approved dealer have been very disappointing. We are now left in a position where we feel we have to sell the car because our family no longer feels safe in it. Overall, this has been a deeply frustrating and concerning experience. I would strongly urge others to be cautious.”

Helpful Report

Posted 3 weeks ago

“My Nissan Navara pickup has been in 10 times over the last couple of years for an ongoing DPF issue. Every couple of months the engine warning light comes on and soon after the vehicle goes into limp mode. At that point, the wait is approx. 6 weeks with a local dealership for the next available diagnostics appointment. Great, limp mode it is for 4-5 weeks! The vehicle hasn't done 50,000 miles yet however it's 5 year warranty runs out at the end of April 2026. I have approached Nissan to request for an extended warranty because of this persistent issue which they have been unable to resolve over the last few years and they have come back to me with the following ''Being that you do not have a full annual service history with Nissan, I am very sorry to inform you that the extended warranty cannot be granted. Our internal complaints procedure and avenues have been fully exhausted, and our decision is final.'' The vehicle has been serviced annually and in accordance with the manufacturers specifications, just not with Nissan every time. I cannot believe this shocking and disappointing level of service from a company like this. Quite amazing that we had purchased 2 brand new Navaras in 2021 and a 3rd in 2023 and that brand loyalty clearly means nothing, with Nissan quite happy to leave their customers high and dry with a fault they simply have never been able to fix nor provide a long term solution for. Never again Nissan...”

Helpful Report

Posted 1 month ago

“Nissan Kettering sorted out the problem with my Nissan juke. The staff were excellent especially Karl on service delivered my car back to me. Went above and beyond. Nice to see good service. Thanks”

Helpful Report

Posted 1 month ago

“Hi👋. I ❤️love NISSAN,it was my first car i bought in 2016, I was the second owner to a Nissan Micra 1,2 and it was a 2011 model. Great car. Today (17/03/2026) marks a month I'm in and out of hospital,I was in a extremely bad car accident,I was driving my strong NISSAN MICRA and got hit by a double cab van that crossed the red robot. My Nissan Micra protected me with its airbag and strong body,most people in the accident like I was in die, some crippled, I'm grateful that I'm non mentioned, I temporary lost my speech but I'm getting better slowly,I'm attending speech therapy and psychologist. I'm currently awaiting for my insurance company to pay me back. My next dream car is NISSAN brand. NISSAN IS THE BEST.”

Helpful Report

Posted 2 months ago

“- 11 months without the car I am paying for - ⁠multiple ‘fixes’ which resulted in continued failures while motorway driving - putting me in danger during ‘limp’ mode episodes - ⁠my loss of confidence in the vechile not accepted by Hendy - despite same fault reoccurring several times?! - ⁠completely ruined the joy of getting a ‘new’ car and overall has been a lot of stress - ⁠offered a resolution which involves an additional £2000 cost to me and a move to petrol from hybrid rather than ‘like for like’ - ⁠total lack of communication until ombudsman involved… - ⁠out of pocket for a warranty as I’ve not had the car I’m paying for - ⁠ombudsman investigating - something I’ve never had to call upon before - feeling desperate for help against poor treatment… I could list more but these are the headlines. Avoid Hendy at all costs - when things go wrong it’s my opinion that they simply do not care.”

Helpful Report

Posted 4 months ago

“Desira Vulcan Road Norwich are totally useless.keep away”

Helpful Report

Posted 10 months ago

“As a first-time car owner who got my vehicle through Cinch, I was genuinely excited and proud to have my own car — a big milestone for me. When Cinch referred me to Wessex Garages Nissan Gloucester for an ADAS repair, I never imagined the experience would leave me feeling so completely let down, frustrated, and disheartened. From the moment I arrived at Wessex Garages Nissan Gloucester, the treatment was cold and dismissive. I was told there was no appointment for me in the system and spoken to with a tone that made me feel like I didn’t belong — especially compared to how warmly other “new” customers were being greeted. I began to question whether this treatment was because I came via Cinch and wasn’t buying a new car directly — or even because I’m a woman, unfamiliar with how garages work and simply trusting them to do the right thing. When I returned for my rearranged appointment, I completed all the paperwork and left my car with them. The treatment this time was no better — just the same dismissive attitude but from a different member of staff. They kept insisting that I would need to pay for the repairs myself because, according to them, Cinch wouldn’t cover the cost. I showed them written proof from Cinch confirming that the repair would be fully covered under my warranty, but they still pushed back, saying they wouldn’t accept the repair unless I agreed to pay at the end. Feeling pressured and frustrated, I signed the documents stating so — only because I was confident Cinch would honour the warranty, which they thankfully did in the end. After picking the car up, I discovered that the SD card — which runs my navigation system — had mysteriously vanished. My navigation had worked perfectly before, and now the system showed an error. I immediately tried to contact the garage, but they didn’t answer the phone for days. Initially, I thought it might be because it was the weekend — but I later found out that they do work weekends, which only made the silence more frustrating. I even contacted Cinch, who said all they could do was message the garage to call me back — which, of course, never happened. Eventually, I got through to someone at the garage who promised to follow up — but no one ever did. I had to chase them again, only to be told they “didn’t remove the SD card” and that there was nothing they could do. No accountability, no investigation — just denial and dismissal. What makes this worse is that I clearly must have appeared like an easy target — a young, first-time car owner, trusting the process, not knowing how garages work. It honestly feels like the SD card was removed from my car and they thought I wouldn’t notice or couldn’t do anything about it. And now I’m left with no SD card, no working navigation system, and zero support from Nissan or Wessex Garages. This entire experience has left me with a sour taste not only for Wessex Garages, but for the Nissan brand and car servicing in general. I now feel completely hopeless about taking my car to any garage in the future — constantly worried I’ll be dismissed, ignored, or taken advantage of again. What should have been a proud and exciting journey with my first car has turned into one filled with stress, mistrust, and disappointment. I hope others — especially first-time drivers or those referred by third parties — take this as a warning to be cautious and to document everything. I wouldn’t wish this experience on anyone. After going through all of this, I decided to read through other reviews of Nissan UK — and sadly, I now realise my experience isn’t an isolated one. It’s extremely disheartening to see that others have also faced poor treatment, lack of accountability, and inadequate customer support. As someone who was excited to be a first-time Nissan owner, this experience has completely shattered my confidence in the brand. I never expected to feel so dismissed and unsupported. What should have been a positive and proud milestone has instead made me anxious about ever trusting a dealership or service centre again.”

Helpful Report

Posted 1 year ago

“I've never had such an atrocious customer service situation than I have had while dealing with Nissan Canada and their associated dealership, Macdonald nissan. As many are now well aware, Nissan have a very serious issue involving their CVT transmissions resulting in complete failure. Which leads us to where we are today, a mother with two children and a vehicle with under a hundred thousand kilometers that is essentially now a yard ornament. This issue is so prevalent that Nissan USA have extended their warranties to the area of 130000 kilometers. Mine has 99000. I contacted Nissan Canada to try and rectify the situation which lead to a rigorous run around involving multiple tow truck fees, a diagnostic fee, multiple false promises and a brand new crack in my windshield, thanks Macdonald Nissan. To my surprise Nissan Canada doubled back on their word and decided to not follow through with an extended warranty and left me in the dark with my car sitting for weeks at Macdonald Nissan. If you take anything from this, let it be the lesson that Nissan itself is to be avoided at all costs. Their poor quality parts, their uneducated dealerships, and their complete lack of communication are not worth the headache. They will take your money and leave you with a worthless pile of scrap metal. Tl;DR: Nissan are crooks that sell faulty, unreliable vehicles from the factory then lie to you about helping. STAY AWAY!”

Helpful Report

Posted 1 year ago

“Nissan never again!!! My Juke broke after 3.5 years with cca 55 000 km on the clock. Nissan say engine broke, l need a new one. My waranty is not valid eventhough l did 3 car checks with certified repair shop, but l did not do my first check within first 12 months of owning the car. And the new engine is 20 000 Euros, the car 3.5 years ago was 23 000 Euros. So future Nissan buyers good luck!!!!”

Helpful Report

Posted 1 year ago

“Sophie and Martin at Nissan Bristol St motors Derby went above and beyond to sort my key fob out. Nothing too much Trouble birds them both”

Helpful Report

Posted 1 year ago

“I took my car in for servicing and to address an issue with the car alarm. The servicing was done swiftly, but resolving the problem with the car alarm took the team four days. I dropped off my car on a Thursday and was asked to leave it for an additional day with the assurance that it would be fixed by Friday. After receiving no feedback or updates, I had to reach out myself, only to be informed that the issue had not been identified yet and that I needed to keep the car there. When I visited the center, a mechanic suggested bringing the car back on Monday for further inspection and resolution. Upon returning on Monday, I didn't receive any updates until I called myself and was told that they were still investigating. As the center was about to close at 4:37 pm, I inquired again and was informed that they required an extra day with the car. This left me stranded without a means of transportation back home after work. Subsequently, I took a day off on Tuesday and arrived at the center around 9:30 am, only to find my car parked with no progress being made. It was only after my arrival that the car was moved to the repair area. By 2 pm, the customer service team mentioned that they needed to order a new car alarm set as the wiring was fine, indicating that the issue likely lay with the alarm set itself. Upon questioning the cost, I was informed that they needed to confirm with TCAT whether the module and alarm button could be purchased separately or if they had to be bought together. Despite their lack of updates, I took the initiative to contact TCAT in Segambut and discovered that the components must be bought as a set. After relaying this information to the customer service representative, I urged them to place the order promptly so that I could prepare the necessary funds. They advised me to take the car home without charging me, promising to provide pricing details the following day. As two weeks passed without any updates, I messaged the representative on Wednesday, 15/1/2025, inquiring about the price. Despite assurances of a noon update, several days have now passed without any communication. It is frustrating that such a simple task of checking the price and informing me promptly has not been fulfilled. I am currently driving my car without an alarm system, relying solely on manual locking. If any issues arise with my car at the Nissan Service Center in Butterworth, they must be held accountable.”

Helpful Report

Posted 1 year ago

“Unprofessional,uncaring,liars,no courtesy, customer service is the worst I have ever experienced for a multi million pound company,communication is non existent,no one knows how to deal with a complaint,can't find resolutions to issues,break the terms of their contract,awful company.Do not buy a Nissan, especially off a Nissan dealership.Choose a different car where customer service and respect are a given.Nussan,you are a huge disappointment.”

Helpful Report

Posted 1 year ago

“Bad experiences with two car brands within the same corporation. Negative experiences with both Nissan and Infiniti vehicles. Practically no support after purchase. Perhaps the competition, like Toyota or Honda, performs better? It makes no sense to buy a car that cannot be repaired in the event of defects. Incompetent service, issues with the availability of spare parts, and the disastrous customer service of "QualityCentre Infiniti," which is literally unable to procure or resolve anything. I have given Infiniti negative reviews in many places, but the company either doesn’t care or doesn’t even have the staff to address customer complaints.”

Helpful Report

Posted 1 year ago

“Nissan only got 1 star because it's not possible to give them zero stars. I've never experienced incompetence like this. My Nissan Leaf has been waiting on a part for over 3 months now, and even now, no delivery date or information about the delay whatsoever has been provided. I have raised a complaint with their contact team who seem completely incapable of assisting in the slightest. Based on this i would never, ever buy a Nissan again. Its a shame as the Leaf is actually a great car to drive. God help you if you need a part though”

Helpful Report

Posted 1 year ago

“Since I buy the car new the contract the staff not being polite car is faulthy Car mats staff and baterry main cable not giving electricity to charge batery now car breakdown again and they not giving the courtesy car cause they dont have and only if they have it. Customer service is so poor service the complain team not help too. The car that is no electricity at all is dead and terminate the contract. Very Sad Nissan not good anymore.”

Helpful Report

Posted 1 year ago

“l purchased from Nissan Holdcroft- Stoke on Trent collected on 26/10/2023 The passenger's left side door of the car, a Nissan juke, is a different color to the rest of the car. I noticed it upon further inspection. I raised it with the dealership and Nissan UK, who have all come back to me saying nothing can be done. This paint defect was not disclosed to me at the time of the purchase, therefore according to consumer legal rights, this is (i) known as not of satisfactory quality (ii) not what was advertised/doesn't match the seller's description and (iii) and goes against their obligation to be open and transparent. I have been a loyal customer for more than 6 years, I am appalled by the way they have treated me. I am a single mother, every pound matters, especially in this economy and I literally am being ripped off by paying for a car that looks like a patchwork blanket. I honestly didn’t expect this from them. Please don’t get your cars from Nissan, they don’t care about you as the consumer.”

Helpful Report

Posted 1 year ago

“This is the email I sent to Nissan corporate. To whom it may concern, I don't know if I'm at the right place contacting the right person it was recommended that I contact Nissan corporate about my situation earlier this year in January I had my car towed to action Nissan in Nashville for a recall service none of the recall service was performed and my vehicle sat on the lot for a month I was contacted by the dealership who informed me they had lost my key and they couldn't perform the recalls without doing thousands of dollars of work in unrelated repairs on my 2015 Nissan Pathfinder since I only wanted the recalls done they wouldn't perform the work and they said I would had to have it towed back to my home at my own expense because whatever they had done to it it would not turn on or drive anymore we talked to a salesperson in the dealership trying to purchase a new Nissan and couldn't come to an agreement that salesperson subsequently left and went to Beaman Toyota because of all of the problems and bad service at Action Nissan. We got our vehicle back it no longer starts or runs we have no clue what's wrong with it or even if the new key they made for us even works. Action Nissan of Nashville has since gone out of business or have just restructured from all their bad business practices we loved our Pathfinder but have been unable to drive it because of the dealership screwing it up. Even though we are still financially responsible for it. We were unable to get anyone to help us with this problem please do what you can or forward this email to the appropriate department thanks in advance for all your assistance. They said sorry for the inconvenience but they didn't have the resources to help me with my problem and that they would not be helping me any further.”

Helpful Report

Posted 1 year ago

“The service was all good the salesman helped me all the way through procedure of choosing and buying the car kept me informed while l was waiting for it come and the staff were always in touch about any queries l had”

Helpful Report

Posted 1 year ago

“JUST DONT BUY A JUKE AS IT WILL BE RIDDLED IN PROBLEMS LIKE MINE GLAD I NEVER BUY CAR BRAND NEW AS I WOULD WONT A REFUND AND NISSAN SHOULD RENAME AS BREAKDOWN JUKE OR RENAULT JUKE AS MINE BEEN IN GARAGE 4 TIMES TILL NISSAN PARIS NISSAN JUKE AKA NISSAN PARIS ARE A JOKE”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Nissan Reviews

Phone:

Email: