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Nissan Reviews

1.6 Rating 103 Reviews

16 %

of reviewers recommend Nissan

Company Reviews

1.6

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 2016 Nissan Navara np300 broke down 25th july 2017 and was recovered to local Nissan dealer. The vehicle has been with the dealer for 26 days as I write this.I have received one phonecall as an update from the local dealer in this period. I have had no courtesy vehicle while my vehicle is being repaired. After a complaint to Nissan UK about this Nissan contacted me on Thursday 17th August informing me i would be getting a hire car from europecar delivered to the local dealer that evening or next morning for me to use.They also informed me my own vehicle would be ready Friday or Sat morning. No hire car arrived at local dealer so on Saturday morning I went to local dealer to get an update on the repairs to my vehicle and help sort the hire car out. The person at the service desk had not be dealing with my case but was able inform me the part was here but would be at least another couple of days,He nipped back into the workshop to ask the mechanic to explain the problem with my vehicle. The mechanic was able to take a picture on his phone to show me the male to female connection on the wiring loom was totally corroded. He contacted NIssan UK who informed him that there was an open case on my vehicle but there was no case manager available to authorize a hire car for myself and I would have to wait until Monday morning. So by Monday morning Nissan will have had 1 day short of a month to deliver on their customer promise to keep me mobile while my vehicle is service or repair. And should "The pick up for work and play, Tough as always and smarter than ever" really be off the road 1 month of every year of ownership.”

Posted 6 years ago

“Nissan customer service is a joke! I was the proud owner of a navara d40 antiI i found out I was driving my 2 young sons about in a death trap the chassis wat rotten that bad you could literally push holes in it with your fingers. After an inspection at nissan thay put it down to a manufacturer error and as it was still under warranty thay would make me an offer on it. I then had to wate 2 weeks just to get the offers back! I rang nissan several times just to get the same anser...we don't no y it's taking this long to get the offers back. Bare in mind I had bin without transport 3 weeks now and nissan was not prepared to give me any sort of transport an till the offers came back. Anyway then nissan had to send me the paperwork out for me to sign and send my v5 back Sounds pritty simple doesn't it. Well nissan must off had its best employees working on my case to start with thay sent the letter to the wrong address now I did manage to get hold off the letter and I filled it out popped my v5 in and posted it back. I then receive a phone call a WEEK later telling me that the address on the letter doesn't match the address on my v5 so it's no good and would have to be sent out again!!! At this point I had bin without trasport for 5 weeks I was super stressed out and losing money everyday. Anyway the next letter thay apparently sent me never turned up so I gave nissan a ring and I had snapped at this point I couldn't believe how a company like nissan could make such a balls up off something so very simple and drag it out this long it came very clear to me that nissan does not give a shit about its customers. Anyway I did receive a 3rd letter which I sent back recorded delivery and I was told that the money would be in my bank today and I've just bin bank and suprise suprise no money.I don't think thay understand how much thay mess with your life!!!!! So like I said nissan customer service is a JOKE”

Posted 6 years ago

“Quickly organised, helpful and supportive all through process price and discounts excellent.”

Posted 6 years ago

“Terrible customer service after my 3year old quashqui plumbed blue smoke ,delivered to nissan of Chelmsford , without looking at the car they diagnosed it needed a complete new engine (the car is 3 years old ) so nissan customer service manager called me to say I need to pay between £7500 and £8000 for a complete new engine. I asked what exactly was wrong with the car and the reply was "I don't know as I am not a car person" and "my hands are tied" beyond a joke I was treated very very badly .Would never have anything to do with Nissan or Nissan customer service.”

Posted 6 years ago

“Purchase of an electric car, Nissan Leaf. Lookers Chester did everything they could to make my first 'new car' purchase as 'painless as possible'. They communicated each day to update me and reassure me. Driving my new car is a pleasure and has reinvigorated my love of driving, especially as I don't have to visit a garage for petrol anymore.”

Posted 6 years ago

“Bought a 2012 Nissan Juke DIG-T. Only 47000 miles on it. Failed MOT dues to steering rack (apparently a known problem) Cost for a new one £600. Now Faulty Timing Chain, cost to repair £1700. Nissan Customer services will not support as it does not have a full Nissan Service history. Last Nissan I will Buy”

Posted 6 years ago

“Sent 5 emails, every automated reply is "someone will contact you" six weeks later still nobody has. Minor compliant, easily rectified, but now infuriated with lack of customer care. Avoid a Nissan”

Posted 6 years ago

“Customer service non existent. Promise call backs that never materialise. Their Dealership network charge the earth per hour and have no idea half the time what the problem is. Their sense of urgency is appalling. Their sense of pride and customer satisfaction is sadly lacking.”

Posted 6 years ago

“All new cars can break down but it's the customer service that makes the difference! Poor poor poor!”

Posted 6 years ago

“Do Nissan ever read these reviews I think not but if they do Leila I'm still waiting for your call. I”

Posted 7 years ago

“Multiple visits to main dealer to investigate engine warning light over a number of months on my then 1 year old Nissan Note. Garage found different solutions most times which meant the problem went away for a while only to return. Now over 2 years old and all i have asked for was that Nissan GB would provide cover for this particular issue beyond standard 3 years. Customer services declined to offer any help, not even a discount on an extended warranty plan. Feel have no option but to sell the car. Last Nissan ever. Speaks volumes that every review is 1 star.”

Posted 7 years ago

“Do NOT Purchase a Nissan Qashqai 1.2 dig-t Common problem with the oil rings and pistons which then require a new engine. Took our Nissan Qashqai to dealership for a service in August 2016. We were advised that vehicle was losing an abnormal amount of oil and to return in 3000 miles. We returned to dealership in December and the workshop staff investigated further as the vehicle was still losing too much oil. The cause was found to be incorrectly fitted piston rings (a fault with this particular type of engine, due to poor design). The technician determined an engine replacement was required on 27th December 2016 and this was subsequently ordered. This has now been fitted, but I have lost all faith in the brand and the car that I purchased brand new in 2015. I have attempted to communicate with Customer Service department and they have been unhelpful and rude throughout the entire process and has refused to pass me onto a manager at any time. I specifically purchased a brand-new vehicle as I did not want to have to worry about any potential issues with a vehicle over the term of the agreement. Unfortunately, this has not been the case and I have had to go back and forth regarding this issue and if it was not for the service manager in dealership, who took pity on me, I would have been left without a vehicle over the Christmas period. Awful treatment by Nissan (not bassetts dealership) and this is a common fault caused by poor design by Nissan.”

Posted 7 years ago

“Brought a used juke which stated start stop, when collected it did not have this. Was offered to get a refund, £200 or a free service. Non of these options are fesable. And I do not believe it is only £200 to add start stop. Took car in after 3 weeks due to noise in engine, told injectors done, started car same noise, told fuel pump and nothing was done. Took to a mechanic and told they havnt even touched injectors. Called again and was provided with an invoice for a week prior to the purchase advising of same fault. Have taken complaint to Nissan uk and told how disgusted I am with dealership, only for Nissan uk to say they will look into it and then passed me straight back to the dealer. Absolute pile of rubbish.”

Posted 7 years ago

“My new Nissan qashqai has developed a fault within 2 weeks of delivery they say a wire has been chewed and it's not their fault and is not covered under warranty their customer care has been non existent and are not even prepared to look in to the possibility the damage was done prior to delivery repeating standard answers to any of my questions and as result I have a car stuck in their garage which I'm still paying for and no one prepared to help in this problem Has any one else had this problem”

Posted 7 years ago

“Spent £26000 on a Nissan from Town & Country, Truro , and after 2 years I have sold it just to get away from the terrible customer service. Stop/start has never worked and I don't believe they are capable of making it work. Air con has been leaking for 2 years and Nissan head office do not have the will to sort things out. Amazing that when I bring the subject up with other people, they have also experienced the same non excistent customer service.”

Posted 7 years ago

“Have a Nissan Qashqai 2013 plate, 16 days after the 3 year warranty expired the Sat Nav stopped recognising the SD data card stating "no SD card recognised please only use genuine Nissan sd card". The card is still the same as the one that came with the car. I contacted Nissan to be advised that they would be able to offer no contribution towards a replacement card and that cards expire after a period of time " every few years", so effectively telling me that every 3 years or so you have to buy a new card to keep your map system working! Pretty sure I have been royally mugged off as now have little choice but to buy an updated card for £125 + vat if I want to use the built in sat nav!”

Posted 7 years ago

“When I bought my nearly new Nissan Qashqai, it was recorded that the sales team had lost 1 of the keys, but they would supply me a new one. 6 months later, many phone calls and emails and I still don't have the key. Other pre-existing problems also haven't been rectified. I won't be buying another Nissan.”

Posted 8 years ago

“When you spend over £20,000 on a brand new car and find that the car needs a new engine after just 9 months, you expect some agreed reasonable compensation. Nissan GB offered just £150 worth of accessories or £100 off an extended warranty. When I rejected this, I've been met with a "take it or leave it" response or take it to the auto industry ombudsman, which they know can't force them to provide reasonable compensation. Looking forward to getting rid of my Nissan and buying another Toyota.”

Posted 8 years ago

“such poor service nissan you just don't care about your customers and until you learn i can not promote your products”

Posted 9 years ago

“Poor poor poor customer service.thats all really!”

Posted 9 years ago

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Nissan is rated 1.6 based on 103 reviews