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Nissan Reviews

1.6 Rating 103 Reviews
16 %
of reviewers recommend Nissan
Company Reviews Questions Metrics
1.6
Based on 103 reviews
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Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Laurence Degrassi
Verified Reviewer
“If i could rate a minus star i would... Avoid Nissan - Bolton (Perry's) at all costs... We paid a deposit for a car on a Saturday (got the Reg number and photo of the car as it was at another depot) Neil told me the car would be transferred over that week for us to go and look at before we took the car, the following weekend no phone call to say the car was there, so i rung and got told Neil was with a customer and he would ring back- no phone call back, So i rung again with the same replie. I then rung Sunday morning to be told Neil was off and that the car definitely wasnt on site, at this point our old car was being picked up the following day as it was sold. I rung again a couple of times over the Monday and Tuesday to be told he was in meetings or with customers and he would ring back- you guessed it no phone call.... by this time our old car had gone my partner with no car to get to work had to take the time off work, i rung back and stayed on the phone until i got an answer.. The manager Richard Bradley came on the phone to tell me the car had been bumped on the forecourt so we couldnt have that and they where trying to find me another car which i thought was abit weird. As we ordered Grey and diesel they couldnt find the same spec and colour. As i complained to Richard that we hadnt had a phone call back and my partner was now without a car he said he would upgrade the car to a Tekna at no extra cost to us so i accepted. Later on got a call saying they had found one- Blue and petrol.... i asked if they where joking as i had ordered Grey and Diesel... so they started to look again, it was now good Friday and they rung, this time someone called Gordon who said to me " we are sorry we sold your car" i was fuming as now they had lied to me on top of everything else... the thick idiots hadnt even filled Gordon in with what was going on... seems the communication between the staff was as good as with customers. Just before i said i wanted my money back he said we have found you a car.... it was silver????? so he started the search again. I had to ring back Saturday morning to find out what was going on, Gordon answered and said "good timing your car is on its way in" so i got the reg off him why i had a look at it.... it was the old bloody model when i had ordered the new shape. So i had had enough and just went into the shop to be greeted with, "well its bank holiday anyway so we cant get you a car until at least Tuesday" at that point my Mrs had been without a car two weeks!!!! "we will get Richard to ring you in the morning" he didnt the coward, Gordon rung and said "look there is nothing we car do, you will have to take your money back" _ great customer service Nissan- Perrys.... Neil Hassall and Richard Bradley are completely useless, terrible at there jobs, you need to re think your training and Staff employment criteria.”
Helpful Report
Posted 6 years ago
Jan
Verified Reviewer
“They treat you like you are a beggar when you ask for assistance. They play stupid games with customers and pass you about from one person to another. Their customer service amounts to a team of lawyers to discourage you and assure them that you don't have any legal claim for reimbursement or assistance no matter the issue. I drove a Nissan for a year and a half. The engine light started coming on. I dumped it because I couldn't get assistance with out paying a lot of money for a car that was only a year old. I lost money on it because Nissan's don't hold their value. I would never buy another Nissan. There is absolutely no reason to buy a Nissan. They don't honor their own warranties. They are a sorry company with inferior cars and absolutely no customer service.”
Helpful Report
Posted 6 years ago
William C
Unverified Reviewer
“Nissan customer service is a joke! I was the proud owner of a navara d40 antiI i found out I was driving my 2 young sons about in a death trap the chassis wat rotten that bad you could literally push holes in it with your fingers. After an inspection at nissan thay put it down to a manufacturer error and as it was still under warranty thay would make me an offer on it. I then had to wate 2 weeks just to get the offers back! I rang nissan several times just to get the same anser...we don't no y it's taking this long to get the offers back. Bare in mind I had bin without transport 3 weeks now and nissan was not prepared to give me any sort of transport an till the offers came back. Anyway then nissan had to send me the paperwork out for me to sign and send my v5 back Sounds pritty simple doesn't it. Well nissan must off had its best employees working on my case to start with thay sent the letter to the wrong address now I did manage to get hold off the letter and I filled it out popped my v5 in and posted it back. I then receive a phone call a WEEK later telling me that the address on the letter doesn't match the address on my v5 so it's no good and would have to be sent out again!!! At this point I had bin without trasport for 5 weeks I was super stressed out and losing money everyday. Anyway the next letter thay apparently sent me never turned up so I gave nissan a ring and I had snapped at this point I couldn't believe how a company like nissan could make such a balls up off something so very simple and drag it out this long it came very clear to me that nissan does not give a shit about its customers. Anyway I did receive a 3rd letter which I sent back recorded delivery and I was told that the money would be in my bank today and I've just bin bank and suprise suprise no money.I don't think thay understand how much thay mess with your life!!!!! So like I said nissan customer service is a JOKE”
Helpful Report
Posted 6 years ago
James D
Unverified Reviewer
“I've got a 13 year old Pathfinder. Had it 3 years and love it dearly. MOT inspector said there's some corrosion on the chassis (common fault). So I reached out to my local Nissan dealer as well as Nissan UK. Didn't get very far, if the cars over 12 years old Nissan UK don't care. It's obviously their opinion that their cars shouldn't last longer than 12 years!! So please please be warned folks, if you want a truck that'll last over 12 years, DON'T BUY A NISSAN!!!”
Helpful Report
Posted 5 years ago
Mike
Verified Reviewer
“I was asked to book my car in following the discovery of 2 faults detected by the main dealer (Motorline Nissan Crawley) on a routine service recently. Got a phone call at 8am on the morning the work was due to be done stating that there was no guarantee that the car will be repaired because they had too much work on! Not sure I understood what they meant especially as the car was booked in about 3 weeks before. At the time they could not arrange for a replacement car so I made adjustments with work and child care and planned not to have a car for the day - only to be told the work would not be done. As one would imagine, a significant inconvenience! There have also been other situations when one rings up and is passed from pillar to post, almost as if they are confused. We have had a three Nissan cars over the past 8 years and what we have found increasingly is that they are very friendly and nice when you are buying a new car but as soon as you take delivery of the new car, the after sales service is very poor. It's almost like the customer becomes a burden to Nissan! At least our experience has made the decision on the purchase of our two cars next year much easier - certainly not Nissans!!”
Helpful Report
Posted 5 years ago
Jason Beswick
Unverified Reviewer
“I have purchased a 2008 Nissan Navara for a large amount of money. It has failed the MOT severely on corrosion to the chassis. The chassis is still under warranty, it has now taken 3 months of phoning and phoning and never speaking to the same person twice. My case manager is never at his desk and returns calls minimum 3 days later. Yes, they supplied a brand new Navara as a loan vehicle whilst mine was under inspection and review, it’s not the same as having your own vehicle that is paid for by you. I was scared to damage it, as I use mine as a pick up to carry rubble etc. The loan car has now been collected and I’m still with out my vehicle or the money for them buying it back. The customer service is absolutely shocking and I feel like an absolute pest to them when I call. Highly reccomend toyota or Isuzu, I will never purchase another Nissan in my life, especially with all the bad press they are getting.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Tried to get the Middlesbrough branch to help with a radio code which they didn't supply with a new car. Senior service adviser (wouldn't give his name) was very unhelpful and asked for £35 for something which they should have supplied when they sold the car. When pushed he pointed out that the car was bought 8 years ago - SO WHAT!!. The dealership should have provided this information or at least had it on file. All references to the radio code on the original documentation were missing or marked with a dash. Idleness prevails. Poor customer service and a very poor attitude to a genuine inquiry. Would like to give 0 stars but can't. AVOID THIS BRANCH LIKE THE PLAGUE!!!”
Helpful Report
Posted 5 years ago
Allistair Bell
Verified Reviewer
“Bought a 2012 Nissan Juke DIG-T. Only 47000 miles on it. Failed MOT dues to steering rack (apparently a known problem) Cost for a new one £600. Now Faulty Timing Chain, cost to repair £1700. Nissan Customer services will not support as it does not have a full Nissan Service history. Last Nissan I will Buy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Brought a used juke which stated start stop, when collected it did not have this. Was offered to get a refund, £200 or a free service. Non of these options are fesable. And I do not believe it is only £200 to add start stop. Took car in after 3 weeks due to noise in engine, told injectors done, started car same noise, told fuel pump and nothing was done. Took to a mechanic and told they havnt even touched injectors. Called again and was provided with an invoice for a week prior to the purchase advising of same fault. Have taken complaint to Nissan uk and told how disgusted I am with dealership, only for Nissan uk to say they will look into it and then passed me straight back to the dealer. Absolute pile of rubbish.”
Helpful Report
Posted 7 years ago
David Gordon
Verified Reviewer
“My new Nissan qashqai has developed a fault within 2 weeks of delivery they say a wire has been chewed and it's not their fault and is not covered under warranty their customer care has been non existent and are not even prepared to look in to the possibility the damage was done prior to delivery repeating standard answers to any of my questions and as result I have a car stuck in their garage which I'm still paying for and no one prepared to help in this problem Has any one else had this problem”
Helpful Report
Posted 7 years ago
Richard
Unverified Reviewer
“Spent £26000 on a Nissan from Town & Country, Truro , and after 2 years I have sold it just to get away from the terrible customer service. Stop/start has never worked and I don't believe they are capable of making it work. Air con has been leaking for 2 years and Nissan head office do not have the will to sort things out. Amazing that when I bring the subject up with other people, they have also experienced the same non excistent customer service.”
Helpful Report
Posted 7 years ago
Patrick Jones
Verified Reviewer
“When you spend over £20,000 on a brand new car and find that the car needs a new engine after just 9 months, you expect some agreed reasonable compensation. Nissan GB offered just £150 worth of accessories or £100 off an extended warranty. When I rejected this, I've been met with a "take it or leave it" response or take it to the auto industry ombudsman, which they know can't force them to provide reasonable compensation. Looking forward to getting rid of my Nissan and buying another Toyota.”
Helpful Report
Posted 8 years ago
Sylwia Jaworska
Unverified Reviewer
“Got an ex Demonstrator Navara in August. Same month an issue occurred with Ad Blue light coming up on the dashboard. It has been being repaired for the last 7 weeks with the HQ engineers being unable to establish the cause of the issue. During this period I have been driving Nissan Micra until the manager of the local dealership took over the case and informed me that I can contact Nissan and request like for like replacement. I did raise a complaint case as instructed however Nissan cannot provide me Navara with a hard top and so I have been driving a mini van without windows which freaks out my dogs plus there is only space for 2 passengers squashed, in addition the comfort of driving is very poor. I have also been informed that I cannot be reimbursed almost £1,000 to cover for 2 finance instalments which I paid for a broken car sitting in a local dealership as Nissan HQ does not provide financial compensation. What’s more, there have been ongoing discussions between the local dealership manager (who has been very helpful) and the HQ and the issue around the HQ engineers not being able to pin point the root cause. Nissan HQ have been adamant to approve order of new parts or replace my vehicle without knowing what the root cause is. It seems that they might have a solution now however the parts are coming from Japan so again more delay. I would like to emphasize that it is Nissan HQ who have been unable to pin point the root cause and it is Nissan HQ who released vehicles on a market without appropriate Quality Assurance tests – it turns out that the Ad Blue issue occurs quite often since it has been released aiming to minimise emission levels. As a customer I have been forced to wait for 7+ weeks without my car, I have lost £1,000 so far, I have clearly established that a warranty does NOT mean anything except from waiting and losing money. Nissan HQ are also far from supporting vehicle replacements when clearly it is their solution design and/or manufacturing fault and a lack of sufficient testing – all resulting in releasing vehicles on a market without a knowledge of how to repair them in case something goes wrong.”
Helpful Report
Posted 4 years ago
John Patton
Verified Reviewer
“Dear All who want to buy a Nissan from UK, DON'T there is no customer service and I would suggest yo buy from Toyota or Mazda. My mother just bought a Nissan car in Rochdale they reduced the price twice before she decided to buy it. She asked for a further price reduction but was refused, asked for a set of new mats, was given some from another car (second hand), she had to basically beg for these. She asked, since not getting anything from Nissan in spending a huge amount of money on credit card, she asked for a full tank of fuel. Not much to ask for, but again the answer was 'no' and yet she had to spend extra on a wheel kit costing £300 on top of the price of the car. I complained to a guy in Nissan (GB) Rickmansworth called Sanjeet Birdee who stated that my mother got the discount as per Rochdale dealership, where as she did not, they / the dealership twisted there response to Nissan Rickmansworth who will not even send a cheque of £100 as a good will gesture. This shows that Nissan UK is no good at customer service and WILL let you down a huge way”
Helpful Report
Posted 5 years ago
Chic
Unverified Reviewer
“I had nothing but problems with a qashqui 1.2 bought new in 2016. Problems with drained battery, sensor lights and low oil pressure when oil level okay. I now have problem with timing chain out of warranty as I missed 2nd service so getting hit by big repair bill from dealership. Customer Service say the rights things about maybe doing something as a goodwill gesture but talk is cheap. I will take the hit but I will never buy a Nissan car again or recommend the dealer ship to work colleagues or friends.”
Helpful Report
Posted 5 years ago
Stuart Brock
Verified Reviewer
“DO NOT BUY A NISSAN, I bought my Nissan quashqui when it was a year and a half old. I have had nothing but problems. Ranging from a knocking wobbly drivers seat to a rattling glove box. When I took the car in to get the glove box fixed, there way resolving the issue was to cut two squares out of some foam and stick it on the glove box. This was not acceptable for a car that has cost me £20,000 to purchase. My 5 year old niece could have done a better job! They later renewed the glove box after complaints I had made about the shoddy work they had done,and now it is out of warrenty the glove box is now rattling again. I have now got rattles apearing everywhere ranging from the seat, the door cards, the heated vents. And from the rear of the vehicle. I feel like I’m driving a children’s rattle toy. I also own a transit van that is older than the quashqui and don’t have single rattle on it. Nissan build quality is appalling and the prices for the vehicles do not match the quality of the car. I would not recommend anyone to buy a Nissan ever. THE MOST IRRITATING CAR I HAVE EVER HAD! DO NOT BUY A NISSAN!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Please please please please... don't buy any car with Nissan at all... if you want to avoid headaches and misleading sales.... they are the WORST provider ever..... I know that sometimes the experience from 1 person does not suit the others... but in this case trust me. PLEASE PLEASE - KEEP IT AWAY FROM NISSAN...”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“If I could rate zero - I would. Don't believe a single word Nissan tell you when buying a car. I bought a Nissan X-Trail with the 3 year service plan from a Nissan dealership and was advised it could be refunded or transferred if the car was not kept for the full 3 years (as we explained we rarely kept cars for the full t. Handed car back early (as per the contract) and enquired about the remaining service balance and was then told this was not true and Nissan didn't need to and wouldn't refund the balance. I would need to provide written evidence from the dealer and they would have to honour directly (which of course we all do when discussing a new car!). The dealership no longer exists so raised a case with Nissan and was sent round the houses. Their customer services team is designed to encourage you to give up. If you complain about the case management team, they put you back in touch with the person you spoke to previously in the case management team (apparently that is the only option they have). When I asked to speak to someone else, I was told no I couldn't, the case manager made the decisions and that was the end of it. I have had many cars from other brands and Nissan is by far the worst. I don't expect much from companies these days but, I do expect some level of customer service - the clue is in the title!”
Helpful Report
Posted 6 years ago
Pam Baker
“Well we bought a new car from them and after a year of it going wrong they gave us a new one and £5,000”
Helpful Report
Posted 6 years ago
Anonymous
“Awful service, car was brand new needed anew gear box after 1 year. Took 5 weeks to repair and broke down within 3 hours of getting it back. The recovery guy said that the car engine has been put back so badly if the wires had touched on the battery it would have caused a severe accident. They are not bothered about helping....Complaint is still on going”
Helpful Report
Posted 6 years ago
Nissan is rated 1.6 based on 103 reviews
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