Tried to get the Middlesbrough branch to help with a radio code which they didn't supply with a new car. Senior service adviser (wouldn't give his name) was very unhelpful and asked for £35 for something which they should have supplied when they sold the car. When pushed he pointed out that the car was bought 8 years ago - SO WHAT!!. The dealership should have provided this information or at least had it on file. All references to the radio code on the original documentation were missing or marked with a dash. Idleness prevails. Poor customer service and a very poor attitude to a genuine inquiry. Would like to give 0 stars but can't. AVOID THIS BRANCH LIKE THE PLAGUE!!!