Nissan Reviews

Name: Nissan
Rating: 1.64

1.6 Rating 127 Reviews

16 %

of reviewers recommend Nissan

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1.6

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

01923 899334

Email:

gb@nissan-services.eu

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb service from a very professional friendly ,courteous and knowledgeable sales rep.Donna Atkinson is a credit to the company .and her customer interaction is great.Thankyou Donna.”

Helpful Report

Posted 4 years ago

“Poor poor service, love my Navara (although it has suffered problems) but the service is really poor. The latest incident in a long line of poorly handled incidents was being left on hold for 44 minutes on the roadside assistance line only to have someone hang up on me!”

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Posted 4 years ago

“Just spoken to Luke in the call centre, OMG! He was RUDE! Under NO. Circumstances should he be dealing with customers he doesn’t listen, Also continue to talk over me. Disgusting and poor customer service.”

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Posted 4 years ago

“I had a new juke December 2021 didn’t user until January due to lockdown. When out I had a warning come on the dash telling me to take it to dealership. This was only the first of the problems . Every time it went into the dearlership they quoted me the same speech it’s a past code and cannot do anything about it. February same again took it back it has been to the dealership now every month so far with different Issues appearing . The the emergency break came on no one in front of me, it obviously went into limp mode. I took it to the nearest garage who kindly done a read and there were 94 codes showing . The latest thing was the screen showing radio ect turned blue I lost all the features when I came to park the vehicle it would not lock any doors. I had to call someone out who cleared all the existing codes down so it would lock. I have had 3 Dukes all beautiful to drive no problems. This one worst ever will never have another as Nissan has dragged their feet all I wanted was for it to be exchanged as I have lost all faith. It doesn’t really warrant a 1 star.”

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Posted 4 years ago

“A wonderful experience with Nissan Canterbury. Nothing too much trouble and absolutely a very pleasant service from start to finish. Even in this pandemic they were very professional and kept all the rules the government have imposed. Would highly recommend.”

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Posted 5 years ago

“Donna at Nissan Chester was such a great help, she was head and shoulders above most sales staff from our first meeting until our new Leaf was delivered. A painless and happy experience from beginning to end and looking forwards to many years of interaction.”

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Posted 5 years ago

“Shocked at the whole company. We bought a used nissan leaf which we were assured had a battery that was as good as new. However, it was severely damaged. Took the company 4 months to agree it was a problem then sort it out. During fixing we had a courtesy car. Sadly my wife had an accident in it. The garage were nasty intimidating and hostile and have tried to charge £2.5k above excess claiming the accident was negligence. Absolutely ridiculous as our solicitor advised this was attempt to take advantage again. Extremely nasty hostility and dishonest garage. Never seen a company working like this before. Great shame. Regret buying the car from this rrg garage bury.”

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Posted 5 years ago

“Excellent customer service, Simon the motability expert at chorley nissan was great, very helpful informative and knowledgeable. I ordered my car and drove away within days. Really happy. Thank you.”

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Posted 5 years ago

“Nissan penge/ Croydon Jeff dent was honest, informative and made the whole the process easy, almost enjoyable I love my car ❤️ Thank you”

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Posted 5 years ago

“Please please please beware!! Yes I have had a bad experience but its not only me. Before purchasing a Nissan please Google Nissan Cvt gearboxes thousands and thousands are failing at 30,000 the Nissan expects you to pay £6000 for a new one. The USA are aware of the problem as they have extended their warranty but the UK are pretending they are not aware of any problems. Please don't get done over like me. Yes they a beautiful cars but to pay £6000 every few years is a joke. Its so common the chance of you receiving a faulty box is High be warned”

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Posted 5 years ago

“I only ticked 1 star so I could right this review. Absolutely shocking customer service, took my qashqai 2018 for a service and they put the wrong milage in my book, when I told the man on the counter he asked me if I was sure the milage was wrong ( it was 4000 less than written), the man was about to tippex it out and I asked him not to as it would look like we had altered it. Qashqai has been back to dealerships 7 times for the same issue and now our car has dents and chipped paint, scuffed alloys and scuffed bumper all which nissan are denying. Will never buy from nissan again!! Beware and go elsewhere!!”

Helpful Report

Posted 5 years ago

“Best of luck trying to get anywhere with customer service. Nobody is interested unless it’s taking your money. My 2019 X trail has been in 5 times so far. Damaged by the dealer 3 times and now with less than 12k on the clock they insist it needs brakes , paid to have them changed at an independent garage only to find they didn’t need replacing. Have videos of the technician telling me I needed them and the old ones off the car with still more than 75% of life left on them. Wouldn’t have a Nissan again if you paid me. Still waiting 3 weeks later for someone to get back to me, and sick to the back teeth of being told my complaint is being escalated - not sure where too as it seems to just be escalated on every phone call . I’m could go on but trust me do not even think about entertaining a Nissan.”

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Posted 5 years ago

“Xtrail Great car, loads of room,good for towing, comfortable ride. Only problem diesel and a little noisy”

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Posted 6 years ago

“Received email informing me that due to low usage, the NissanConnect app is being pulled. No replacement. Appalling considering the connectivity was prominent in their marketing information. Contacted Nissan-Service only to receive a condescending reply basically repeating what the original email said. Worried now they might want the climate control back...”

Helpful Report

Posted 6 years ago

“Bought a 2016 car, it took a month to get visibility of the service check they carried out and it had numerous issues that I would have expected to be picked up and fixed. It had water in the boot that I noticed, they took it in and said it doesn't leak and cleaned it out. It's now got pools of water back in there. Crack in the condenser that wasn't picked up, faulty indicator that I had to argue was faulty and the interior light needed a replacement. They agreed to a discount of a service but I'm finding I'm having to chase every week to try and get this is writing despite the sales managing confirming he would do this. Fed up of the effort and time they take up in me chasing to try and get things done. My 12 year old car I had before this had fewer issues.”

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Posted 6 years ago

“Extremely annoyed at a Nissan Customer Care Case Manager doubting FACTS we have been told by the garage about the fault on our car happening whilst it has been there, at the garage and doubting FACTS we have been told by our insurance company. We are waiting for a call back from a Customer Care Team Manager.”

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Posted 6 years ago

“Terrible customer care. Been on hold for over and hour and 10 mins.”

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Posted 6 years ago

“Don't buy a Nissan they will sell you one but if it goes wrong they don't want to know if they recall it for an inspection they will return it mud on all seats scratch on the side wiring damaged smelling of cigarettes marks on the head lining the list goes on and there customer services want nothing to do with me say its a 3rd party inspection not them and wont help Waste of my time and money will never in my life time buy a nissan”

Helpful Report

Posted 6 years ago

“Got an ex Demonstrator Navara in August. Same month an issue occurred with Ad Blue light coming up on the dashboard. It has been being repaired for the last 7 weeks with the HQ engineers being unable to establish the cause of the issue. During this period I have been driving Nissan Micra until the manager of the local dealership took over the case and informed me that I can contact Nissan and request like for like replacement. I did raise a complaint case as instructed however Nissan cannot provide me Navara with a hard top and so I have been driving a mini van without windows which freaks out my dogs plus there is only space for 2 passengers squashed, in addition the comfort of driving is very poor. I have also been informed that I cannot be reimbursed almost £1,000 to cover for 2 finance instalments which I paid for a broken car sitting in a local dealership as Nissan HQ does not provide financial compensation. What’s more, there have been ongoing discussions between the local dealership manager (who has been very helpful) and the HQ and the issue around the HQ engineers not being able to pin point the root cause. Nissan HQ have been adamant to approve order of new parts or replace my vehicle without knowing what the root cause is. It seems that they might have a solution now however the parts are coming from Japan so again more delay. I would like to emphasize that it is Nissan HQ who have been unable to pin point the root cause and it is Nissan HQ who released vehicles on a market without appropriate Quality Assurance tests – it turns out that the Ad Blue issue occurs quite often since it has been released aiming to minimise emission levels. As a customer I have been forced to wait for 7+ weeks without my car, I have lost £1,000 so far, I have clearly established that a warranty does NOT mean anything except from waiting and losing money. Nissan HQ are also far from supporting vehicle replacements when clearly it is their solution design and/or manufacturing fault and a lack of sufficient testing – all resulting in releasing vehicles on a market without a knowledge of how to repair them in case something goes wrong.”

Helpful Report

Posted 6 years ago

“Ought ‘68’ plate nisha Qashqai from dealership with service plan as the RAC cover was included as added benefit. Needed them firstly when alarm went off 4 times in less than 24 hours. So, called them to get it checked but after waiting for almost 3 hours, got a call from unknown no mentioning that due to shortage of on road crews, unable to attend me and offered me next days appointment. Came down next day and connected his computer and said it was all ok. Fine... happy days...!!! Few days back had amber warning light on dashboard so called them again. The person politely took all the information and informed that someone will be with you in 2-3 hours. Within 5 minutes, got call from ‘Walsall’ area, me ruining same reason as earlier and offered next day appointment which did not accepted as had to leave for meeting early morning. The guy kept asking same question: do you want me to cancel this one as no one can attend you now and can see you in morning? Upon my answer: no I do t want to cancel it, it’s up to you if you want to cancel it, you can. Put the phone down and asked my local garage mechanic who came down and diagnosed the fault. As my car was in warranty, he left it as it is for Nissan to deal with and the issue was not serious. The dealership offered me appointment for 3 days later which was fine and when I asked them to raise this complaint, they asked me to contact Nissan directly. Spent good time with them on phone and managed to get reference for complaint. Today got call from Nissan who me ruined that I need to raise this with RAC as they have outsourced this to them and it’s an added benefit of having service plan. So just getting pass from pillar to post but not getting anywhere as everyone is trying to pass this to someone else. PLEASE DO NOT GET CAUGHT AND AVOID THIS SERVICE IF TOU ARE THINKING SAME WAY AS ME. It might be ok if you are just looking for service from company without any other associated benefit. Many thanks”

Helpful Report

Posted 6 years ago

Nissan is rated 1.6 based on 127 reviews