Best of luck trying to get anywhere with customer service. Nobody is interested unless it’s taking your money. My 2019 X trail has been in 5 times so far. Damaged by the dealer 3 times and now with less than 12k on the clock they insist it needs brakes , paid to have them changed at an independent garage only to find they didn’t need replacing. Have videos of the technician telling me I needed them and the old ones off the car with still more than 75% of life left on them. Wouldn’t have a Nissan again if you paid me. Still waiting 3 weeks later for someone to get back to me, and sick to the back teeth of being told my complaint is being escalated - not sure where too as it seems to just be escalated on every phone call . I’m could go on but trust me do not even think about entertaining a Nissan.