Anonymous
I purchased a Nissan Note 2015 year end car from a main Nissan dealer West Way Nissan. When I bought it, the car was under 3 year full company warranty. After about 3 months I got a whistling noise from the aux belt, started with an occasional noise but increased gradually to the point I have to replace the aux belt. Although under full warranty west way Nissan refused to pay for the replacement. Then just after an yeah I bought the car, engine light lit up on the dashboard, turned out the catalytic converter was broken and needs replacement. West way Nissan mentioned it is not normal for a cat to break for a fairly new car like this with little amount of milage done (37,000 miles) I contacted Nissan UK to file a complaint, they filed the complaint and said will do a good will refund after finding out more about it. Person I phoned for the complaint mentioned they will get back within 2 days. Never did. After 4 days I had to get the issue fixed from outside garage (as in nissan, parts are doubled the price) Then 3 weeks later Nissan got back and said we can agree to pay for your parts. I mentioned why you took 3 weeks to get back and I already got it fixed and asked them to consider refund me the amount it cost me. They refused saying if it is not done with them, they wont refund. Refused to refund the fee for diagnostics which i did with Nissan. They played me. Waited for 3 weeks, then said they can refund now so it looks like a good will act. But practically they did not want to do any good will act at all as they refused to do pay anything as I have already got it fixed. I would not recommend Nissan at all for anyone. Definitely not going to.
4 years ago
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