I am sad to write this review as I’ve ordered from Nkuku several times as I love their items. I placed order: NS0055367867 on 22/10. This was my second or third order through this company - I’m a good customer! This order consisted of 1 item of large furniture and several smaller items. Unfortunately the furniture was not a fit for our home and it was carefully re boxed within 5 minutes of delivery. It then took me almost one week to have Nkuku request a courier collection. The box was HUGE and took up considerable space so was a massive inconvenience especially as the courier then took a further 10 days to collect. By this point the box had blocked the majority of our lounge area for 2.5 weeks! I checked with the courier the following week and was told the box was delivered back to Nkuku 4 days later. It’s now been weeks since it left my house and I’ve called Nkuku so many times for my refund. They don’t pick up the customer service phone number or I’m told they’ll “look in to it and resolve”….yet I’m still £500 out of pocket. My suggestion to anyone wanting to buy from this company - the items are all undeniably lovely and of excellent quality but please ensure you’re 100% sure you want the item as getting a refund is impossible. I’m contacting my bank today to make a claim as-well as reporting this company to trade standards.