I never thought I'd ever end up ordering a mattress online. My wife brought up this company and said we should check them out while mattress shopping. The overall presentation was good, but I had lots of questions regarding the product as it seems unlikely to order this kind of product on the Internet. Anyways, with the 100 day return policy, We got a very prompt and detailed response from their support team. They know their stuff. After our payment the mattress was delivered within 2 days, which we were really happy about. We're extremely happy with our decision as it's a similar product as some of the more luxurious and pricy mattress we saw in the stores for less than half the price. Great deal!