I recently purchased several items from Nobody's Child in their sale and needed to return some of them. I was unaware that sale items only had a 14-day return window (most retailers offer 28–30 days, even on sale items). Tragically, during this 14-day period, I suffered a miscarriage and was admitted to hospital. When I contacted Nobody's Child to explain what had happened and asked to return the items just 24 hours after the deadline, they refused. I was shocked by the complete lack of empathy shown. In contrast, four other companies I contacted—including M&S, who interestingly are part owners of Nobody’s Child—responded with understanding and compassion, processing returns without hesitation. I also have registered learning disabilities, which makes it more likely for me to miss non-standard return policies. Despite explaining this, they still showed no flexibility or human consideration. Nobody’s Child has not only lost me as a customer, but I’ll also be sharing this experience widely. A brand that promotes ethical and sustainable values should apply the same principles to how it treats its customers—with kindness and humanity. Sadly, that was not my experience.