Noel Leeming has the worst customer service ever. I have bought a fridge (Haier) online. After 4 days of no other follow up, I have contacted Mitch online and he said that he will find out for me more details about my order and get back to me within 24-48 hours. After a day he send me an email and inform me that my order is with the supplier and once it’s in Sylvia Park for pick up I will receive an email with update and if I am still waiting for my order???? Next day I visited Sylvia Park branch and tried to get some more info from them but they told me to contact online people. They won’t communicate with their own people. 🤦🏻‍♀️ Seriously!!! I would understand if they are very busy with other customers, but they just talk between each other and doing nothing! Well, then I contacted Mitch via email again if he found out from their supplier when they are gonna get restock of my fridge. But he again told me … ” I am not able to give you ETA on your product, once it’s in the store for collecting you receive an update via email”. So the following day I have contacted the supplier (Haier) and asked them about their stock and they were able to give me an update on their current stock and when it’s the next one on my product and if I can tell my retailer to get in touch with them. It took me literally 2 minutes on the supplier online chat to get this information. After informing Noel Leeming customer service what I have found out from the supplier and if they can get in touch with them. Haha, no answer to my email anymore but yay my fridge was ready for collection 3 hours later 🤦🏻‍♀️😂 What a miracle 😂 Honestly, I just wanted to know when they are restocking their warehouse from the supplier and I was expecting they will find out the details for me. Not that I, as their customer, had to find the details on my own and give NL the push to finally contact the supplier as well 🤦🏻‍♀️ that is very disappointing customer service!!!